Zero Duration Calls definition
Zero Duration Calls are defined as calls that Skyetel initiates after receiving Customer’s INVITE packet for the call, but which are of zero (0) seconds in duration, either because the end user has not answered, or has rejected or missed the call, or Customer has otherwise terminated the call before the end user could answer. If, in any monthly billing cycle, 20% or more of Customer’s completed calls to Skyetel’s Toll-Free Service are equal to or less than 60 seconds in length, or if more than 20% of Customer’s total Toll-Free Service call attempts do not complete, then Customer agrees to pay Skyetel a surcharge as prescribed in the Customer portal for each such call that exceeds the applicable allowance threshold, in addition to all other charges and fees otherwise due for such calls. Customer understand and agrees that it is solely responsible for assigning a valid, 10-digit caller identification number associated with each of its outbound calls placed in connection with its use of the Services. Skyetel reserves the right, and Customer agrees to pay Skyetel, a surcharge as prescribed in the Customer portal for each such outbound call made by Customer for which it has failed to assign a valid, 10-digit caller identification number.