Wrap-up definition
Wrap-up means any agreement or arrangement under which all the contractors working on a specified project are insured under one or more policies issued by a specified insurer for liability arising out of the project.
Wrap-up. . It means, you must wind down the Independent Practice and bring it to an end on time. There is nothing worse than to end a class with your voice drowned out by the bell and a hasty exit.
Wrap-up. Reason”codes o Real time abandoned call report o Hold time for abandon calls (including short call abandon report) o Easy access to historical information o Customizable reports (i.e. Crystal Reports, etc) o Automatic calculation of customized reports. (i.e. agent talk time + total available time added together or any combination (ACW, AUX, Ext call time, on hold time, etc.)) o Real time group objective reports o Tracking of overflow calls o Report Graphing o Ability to track times when calls were in queue and how many there were and how long they were in queue o Status of each agent during times when calls were in queue o How many calls each agent receives from each queue type o Ability to provide reporting in 15, 30, and 60 minute intervals so the City can review and trend call data during specific times of day o Ability to provide reporting over a period of time, not less than 30 days so that the City can review and trend call data during specific days of the month o Ability to schedule reports that will run automatically at predefined times, such as daily, weekly, or monthly o Call transfer reporting – the ability to report on the number and destination of calls transferred outside of the call center group o Ability to provide reporting on inbound and outbound non-DID calls taken or made by ACD agent while logged in o Ability to prioritize call handling by a call center group based on criteria such as transferring party or DNIS o Remote Agents –users may have DSL or broadband connectivity to the City network. o Please describe the call delivery method for ACD calls using the proposed system and if there is an additional cost for this capability. o Length of “hold time” for abandoned calls and Short Call Reports o ACD Alerts