Win-back definition

Win-back or Disparagement Neither party shall attempt to "win back" migrating customers until such customers have completely transferred to the service of the other party. Neither party shall use a request for subscriber information or order submission to aid that party's marketing or sales efforts. For customer inquiries directed at one party but received by the other party, the receiving party shall not disparage or discriminate against the other party's services, shall not provide information about the receiving parties products or services during that same inquiry or as a result of that inquiry, and shall provide appropriate referrals and telephone numbers in response to the inquiry.
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Win-back means where the Donor Operator initiates contact with a customer who has either requested number portability, or who has already ported their number(s) and where that contact has the intention or effect of encouraging the customer to remain with or return to the donor operator network.
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Win-back means where the Donor Operator initiates contact with a subscriber who has either requested number portability, or who has already ported their number(s).
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More Definitions of Win-back

Win-back means the process whereby an operator contacts a subscriber who has recently left and seeks to re-contract with him or her.
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Win-back means You procure or arrange a Connection from a Customer who, at the time, was connected to:
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Related to Win-back

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