Weekend Support definition

Weekend Support the period from 09:00hrs to 17:00hrs, GMT/BST Saturday and Sunday excluding public holidays. This section tells you about the support guarantees included in your Service Level Agreement. Customer Support Services - All Customer support requests should be logged online through the Company’s Support Portal or by email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇.▇▇. Customers unable to log support requests online can contact the Company’s support phone lines which are available between 09:00 – 17:00 GMT/BST Monday to Friday (excluding public holidays). The support phone number can be found published at ▇▇▇.▇▇▇▇▇▇.▇▇.▇▇ All support requests (phone and online) are logged, categorised and then dealt with in order. The service levels provided for each call category are listed below:
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Examples of Weekend Support in a sentence

  • We also offer Weekend Support and will respond within 60 minutes to our receipt of your request.

  • Weekend Support will not be available for these types of requests and where the Company receives your request during the weekend, support will be provided during the next Business Day.

  • Weekend Support will be provided from Friday 8 PM EST through Monday 8 AM EST.

  • Sleep over, Overnight Awake, Breakfast Shift, and Weekend Support employees, who are required and work on a public holiday shall be paid one and one-half (1½) times the employee's regular rate and receive an alternate day off if it can be arranged.

  • Weekend Support is available only: (i) for certain Pro/ENGINEER, Pro/INTRALINK and Windchill software products; (ii) in the English language; and (iii) to Customer sites in parts of North America and Europe.

  • Weekend Support is not a substitute for Maintenance Services and PTC shall not provide general telephone support as part of a Weekend Support plan.

  • Customer shall place an order for Weekend Support by submitting to PTC an executed Product Schedule and a binding Purchase Order that contains sufficient information for PTC to provide the requested level of service.