voice messaging definition

voice messaging means a service by which a subscriber transmits a brief message by calling one or more telephone numbers at a given time or by answering the call of another subscriber.
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voice messaging. GMG will send voice messages associated with a campaign at scheduled time by interfacing with a VOIP router/switch. It will support H.323 based call setup capabilities to request the VoIP switch to setup a call to a recipient telephone number and when a successful call setup notification is received, GMG will play the appropriate voice message. It will also have the capabilities to play an alternative voice message if the call is not answered by the recipient but by an answering machine. In case of call being answered by the fax machine then GMG will not play any voice file instead it will request the VoIP switch to disconnect the call.
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voice messaging. When used with the IVR module, a customer can choose the option of leaving a message rather than waiting on hold. The recorded message (not the customer) then enters the queue to wait for the next available agent. Recorded messages are routed to an agent just like any other interaction. Fax and Faxback - By fully integrating fax capability with other customer options, faxes can be queued for agents along with other contact media, and used to fill "slow" times between calls, or queued along with lower priority calls. The Interaction Manager Fax Module provides the following capabilities: o Inbound faxes can be prioritized, queued and routed like voice calls. o Outbound faxes can be predefined and selected for response. o Outbound fax back sends faxes automatically in response to IVR data input by callers. This self-serve feature reduces agent workload and increases availability for personalized service interactions. Knowledge Manager Knowledge Manager maintains a history of all interactions for each customer across all media modules. It tracks the path of customer interactions as well as agent responses - from initial contact to final resolution. Stored in the Knowledge Manager database is a record of all customer interactions, the response rendered, the resources deployed, and the outcome achieved. Agents can drill down through the history of an interaction using the familiar tree structure. All data is searchable by transaction number, date/time, media type and agent name. Gateways The heart of the system is the Interaction Gateway, which is available in two versions: Web-only or multi-channel. The Interaction Gateway prioritizes, queues and routes interactions from all sources and to all resources configured within the system. The Universal Queue allows for consistent handling of customer interactions across all modules, including Web chat, Web collaboration, Web callback, e-mail, fax, fax back, phone and IVR. Business rules and workflow logic can be applied to the range of interactions to direct contact center management and guide skills-based routing. Tools Management tools allow for easy system administration and report generation across all media. Integration tools provide a bridge to your e-business data warehouse and business applications. Data Manager - The Data Manager application provides a concise view of system resource utilization, which displays levels of usage and capacity. The ability to back up, archive and restore data are made easy with...
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More Definitions of voice messaging

voice messaging shall have the meaning set forth in Exhibit A.3 (Voice Communications FSA). 429. VOICE MESSAGING SERVICES‌
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voice messaging. When used with the IVR module, a customer can choose the option of leaving a message rather than waiting on hold. The recorded message (not the customer) then enters the queue to wait for the next available agent. Recorded messages are routed to an agent just like any other interaction. Fax and Faxback - By fully integrating fax capability with other customer options, faxes can be queued for agents along with other contact media, and used to fill "slow" times between calls, or queued along with lower priority calls. The Interaction Manager Fax Module provides the following capabilities: o Inbound faxes can be prioritized, queued and routed like voice calls. o Outbound faxes can be predefined and selected for response. o Outbound fax back sends faxes automatically in response to IVR data input by callers. This self-serve feature reduces agent workload and increases availability for personalized service interactions. Knowledge Manager Knowledge Manager maintains a history of all interactions for each customer across all media modules. It tracks the path of customer interactions as well as agent responses - from initial contact to final resolution. Stored in the Knowledge Manager database is a record of all customer interactions, the response rendered, the resources deployed, and the outcome achieved. Agents can drill down through the history of an interaction using the familiar tree structure. All data is searchable by transaction number, date/time, media type and agent name.
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Related to voice messaging

  • Text messaging means reading from or entering data into any handheld or other electronic device, including for the purpose of short message service texting, e-mailing, instant messaging, obtaining navigational information, or engaging in any other form of electronic data retrieval or electronic data communication. The term does not include glancing at or listening to a navigational device that is secured in a commercially designed holder affixed to the vehicle, provided that the destination and route are programmed into the device either before driving or while stopped in a location off the roadway where it is safe and legal to park.

  • data message means information generated, sent, received or stored by electronic, optical or similar means including, but not limited to, electronic data interchange (EDI), electronic mail, telegram, telex or telecopy;

  • Electronic message means a communication transmitted electronically, including:

  • the text message voting system means such text messaging voting facility as may be provided by the returning officer for the purpose of enabling voters to cast their votes by text message;

  • Exchange Message Interface or "EMI" means the format used for exchange of Telecommunications message information among Telecommunications Carriers. It is referenced in the Alliance for Telecommunications Industry Solutions (ATIS) document that defines industry guidelines for the exchange of message records.