Visible Damage or Loss definition
Visible Damage or Loss. When shipments leave our distribution facility, all items are properly packaged and are in new/excellent condition - otherwise the freight companies will not transport them. Damage in shipping is rare but recipients should always check for evidence of damage or loss BEFORE signing for any shipment. The recipient must open all received boxes and inspect products for any damage within (3) business days after delivery. DreamLine will not accept any "damage or loss" reports after (3) business days past delivery date. DreamLine will not be able to assist with any freight claims, provide replacement or credit after this period of time has passed. After the (3) business day grace period has passed, the customer will be charged for shipping and/or parts missing or damaged. Any external evidence of damage or loss that occurred during transit, considered “visible damage or loss”, must be noted on the BOL and signed by the carrier’s agent (driver). Customers should not accept any shipment that has apparent damage until the customer and carrier’s agent notes and acknowledges such damage in writing on the BOL. Failure to adequately describe the visible loss or damage could result in the carriers’ refusing to honor the freight claim. If the recipient is not given ample time by the freight carrier’s agent to fully inspect all items or there is doubt that the items are not damaged - the client should note “POSSIBLE DAMAGE - SUBJECT TO INSPECTION” on the BOL. Unless visible damage is properly noted in writing (as described herein) - DreamLine will not be able to assist with any freight claim, or provide replacement or credit.
Visible Damage or Loss. When shipments leave our distribution facility, all items are properly packaged and are in new/excellent condition - otherwise the freight companies will not transport them. Damage in shipping is rare but recipients should always check for evidence of damage or loss BEFORE signing for any shipment. Any external evidence of damage or loss that occurred during transit, considered “visible damage or loss”, must be noted on the BOL and signed by the carrier’s agent (driver). Customers should not accept any shipment that has apparent damage until the customer and carrier’s agent notes and acknowledges such damage in writing on the BOL. Failure to adequately describe the visible loss or damage could result in the carriers’ refusing to honor the freight claim. If the recipient is not given ample time by the freight carrier’s agent to fully inspect all items or there is doubt that the items are not damaged - the client should note “POSSIBLE DAMAGE - SUBJECT TO INSPECTION” on the BOL. Unless visible damage is properly noted in writing (as described herein) - DreamLine will not be able to assist with any freight claim, or provide replacement or credit.