VIP Support definition
VIP Support means the services to support selected End Users, as described in Annex C-3 (Infrastructure Services Agreement).
1. The VIP Support Baselines are set forth in Schedule D (Pricing Form).
2. Resource Usage for VIP Support will be the number of End Users designated and approved for VIP Service. One (1) VIP End User equals one (1) Resource Unit. The VIP Service Baseline set forth in Schedule D (Pricing Form) reflects the quantity of VIP End Users included in the Base Charge.
3. ARCs and RRCs apply to this category.
Examples of VIP Support in a sentence
VIP Support is also required for those who have VIP Hosting and run custom themes and plugins on their sites.
END USER SERVICES 06:00–18:00 local time, Monday–Friday, with 24 hours per day, seven days per week oncall support for PDA Support Services and VIP Support Services 5.
When you sign up for VIP Support you get access to our private support desk.