VIP Support definition

VIP Support means the services to support selected End Users, as described in Annex C-3 (Infrastructure Services Agreement). 1. The VIP Support Baselines are set forth in Schedule D (Pricing Form). 2. Resource Usage for VIP Support will be the number of End Users designated and approved for VIP Service. One (1) VIP End User equals one (1) Resource Unit. The VIP Service Baseline set forth in Schedule D (Pricing Form) reflects the quantity of VIP End Users included in the Base Charge. 3. ARCs and RRCs apply to this category.
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Examples of VIP Support in a sentence

  • VIP Support is also required for those who have VIP Hosting and run custom themes and plugins on their sites.

  • END USER SERVICES 06:00–18:00 local time, Monday–Friday, with 24 hours per day, seven days per week oncall support for PDA Support Services and VIP Support Services 5.

  • When you sign up for VIP Support you get access to our private support desk.

Related to VIP Support

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.