Vendor Attributable Outage definition
Vendor Attributable Outage means an unplanned restart, reload or complete failure triggered or otherwise resulting from Vendor’s Products and/or Services, and scheduled events necessitated by defects in the design of the Vendor Products, except as permitted herein, but shall exclude any and all scheduled outages and any other outages not solely and proximately caused by Vendor or any Vendor Products hereunder. A scheduled outage is an outage of a planned duration specified and agreed to by the parties in advance that resulted from scheduled or planned maintenance, installation, manual initialization or other similar events. This includes, without limitation, such activities as planned parameter loads, planned software/firmware changes, and planned system growth. Scheduled outages shall not be included in any measure of Vendor’s performance.
Vendor Attributable Outage means all outages excluding any and all scheduled outages and any other outages not solely and proximately caused by Vendor or any Products hereunder. A scheduled outage is an outage of a planned duration specified and agreed to by the parties in advance that resulted from scheduled or planned maintenance, installation, manual initialization or other similar events. This includes, without limitation, such activities as planned parameter loads, planned software/firmware changes, and planned system growth. Scheduled outages shall not be included in any measure of Vendor’s performance. *** Certain information on this page has been omitted and filed separately with the Commission.
Examples of Vendor Attributable Outage in a sentence
Calculation of the Vendor Attributable Outage minutes for each Total Outage event shall begin upon Company’s notification to Vendor’s call center in accordance with the procedures set forth in Exhibit T and shall end upon Vendor’s provision of a Software Update or Equipment Update or other resolution of the issue.
Calculation of the Vendor Attributable Outage minutes for each Total Outage event shall begin upon the earlier of (i) a Network Element outage alarm, or (ii) statistics-reporting that identifies an outage, using as the start time the earliest time period that indicates the Total Outage.