UPS Customer definition

UPS Customer means a current or potential customer of UPS. "Customer Service Representative" or "CSR" shall mean an employee, agent or independent contractor of RMH who has responsibility for providing Customer Services at the Centers in accordance with the terms of this Agreement. "HR Recruiter" shall mean an employee or independent contractor of RMH who has responsibility for the recruitment of employee's to fill open positions at the Center. "Internal Centers" shall mean UPS's own customer service and telemarketing call centers. "LAN" shall mean local area network. "Parties" shall mean UPS, Inc. and RMH Teleservices, Inc. "Policies and Procedures" means the UPS Policies and Procedures for performing telemarketing and customer service. "Schedule Adherence" shall mean a comparison of actual CSRs versus planned CSRs at each 1/4-hour time period. "Seasonality" shall mean those periods where Services decrease due to the holiday season, resulting in a reduced number of working days during the holiday season months. "Segment" shall mean a specified type of Customer Service Call. "Supervisor" shall mean an employee or independent contractor of RMH who has responsibility for first line supervision of CSR's. "System Hour" shall mean hours for which CSRs logged into the UPS system or switch providing service to UPS or its customer or available to provide such services. "Talk Time" shall mean the time involved in handling a call, starting when a Call is seized by a CSR and ending when the Call is released by a CSR or is otherwise disconnected as measured by the ACD. "Training Hour" shall mean the time a CSR or is in UPS- specific training. The term "Training Hour" does not include time spent by a CSR in Initial Training, logged onto the system, scheduled breaks, means, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Unavailable Time" shall mean the total time, in seconds, a CSR was logged in to the ACD but unavailable to take Calls. "Work Hour or System Hour" shall mean each hour that a CSR is logged onto the system making a Call or waiting to make a Call as measured by the ACD. The term "Work Hour" does not include time spent by a CSR in ongoing training, meetings, pre-shift meetings, scheduled breaks, unscheduled breaks, Unavailable Time, meals, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Work Time" shall mean time spent by a CSR performing follow-up work on a Call (account notation, etc.), ...
View Source

Examples of UPS Customer in a sentence

  • Your access rights to a UPS Technology having Administrators may be suspended at any time by UPS, Customer and/or an Administrator for the UPS Technology having Administrators, in their sole discretion, including, without limitation, by UPS for inactivity.

  • You may also terminate Your membership for the UPS My Choice® Personal and Commercial Services by contacting Your local UPS Customer Service contact number published online at ▇▇▇.▇▇▇.

  • Without limiting the foregoing in any way, UPS Customer Solutions will not be bound by terms additional to or different from those in the Client Agreement that appear in Client’s purchase orders or acknowledgements.

  • The Client Agreement, together with any attachments or documents incorporated herein by reference constitutes the entire agreement between UPS Customer Solutions and Client with respect to the subject matter hereof, and supersedes all oral or written proposals or agreements, and all other communications, between the parties with respect to such subject matter.

  • UPS Customer Solutions is not obligated to perform, license, or install any UPS-CS Solutions in or for use in any jurisdiction other than the United States of America or the Permitted Territory for each applicable UPS-CS Solution.

  • UPS Customer Solutions and its licensors reserve all rights not specifically granted to Client herein.

  • The General Terms apply to all UPS-CS Solutions and services provided by UPS Customer Solutions, in addition to any solution-specific Applicable Terms and Conditions for such UPS-CS Solutions.

  • The General Terms apply to all UPS-CS Solutions and services provided by UPS Customer Solutions, and apply in addition to any solution-specific Applicable Terms for such UPS-CS Solutions.

  • You may also terminate Your UPS My Choice® membership by contacting Your local UPS Customer Service contact number published online at ▇▇▇.▇▇▇.

  • Client agrees to use the Deliverables, Services and Products (e.g., Hardware, Hosted Services and Local Software) and any other systems or materials only in strict compliance with Applicable Laws and in a fashion that does not, in the sole judgment of UPS Customer Solutions, negatively reflect on the goodwill or reputation of UPS Customer Solutions or its Affiliates.