Time to response definition

Time to response means the time between the initial notification of the issue by the CUSTOMER and the acknowledgement by NEXTCLOUD of the existence of an issue.
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Time to response is defined as the time taken by the support manager to screen the support request, assign priority and respond to the customer with an action plan to resolve it.
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Time to response set forth in the chart above begins when DexYP notifies Marchex of an issue. In addition to a system or general number for support, Marchex will provide at least one designated contact person who will be responsible for receiving notifications from DexYP and for notifying DexYP on issues related to subject matter within this Exhibit, as necessary outside the regular support channels (e.g., outside the normal business hours, or in the event a response is not received via the normal support channels within a reasonable time, or in the event of a critical Major Issue) and Marchex shall provide the name, telephone number, email address and alternate or back-up email address and/or telephone number for such contact person. The parties will mutually assign a Severity Level based on the above criteria. The above chart will only apply so long as DexYP has timely responded to any questions by Marchex. Marchex will use its best efforts to resolve issues within a commercially reasonable time.
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Examples of Time to response in a sentence

  • Adherence, during Service Time, to Response Periods and Periods for the Remedying of Defects: Category A 1 hour 1 hour Every 2 hours until the Defect is remedied Category B 1 hour 8 hours Every 4 hours until the Defect is remedied Category C 4 hours 30 hours Every 10 hours until the Defect is remedied Response Periods and Periods for the Remedying of Defects stated in this Article of the Agreement commence once the Defect is Reported by the Client to the Supplier's Support Centre.

  • Time to Response, Durability of Response, and Survival time will be presented using ▇▇▇▇▇▇-▇▇▇▇▇ curves with medians calculated if available.

  • Secondary efficacy endpoints: • Time to Response any time during the study • Durability of Response, i.e. maintenance of response achieved any time during the study until EoT and beyond (including data collected in the long-term follow-up study NI-0501-05).

  • Request Priority Level Description Contact Channels, Hours and Maximum Time to Response Severe Service or critical functionality is unavailable without a workaround.