TIME TO RESOLVE definition

TIME TO RESOLVE means the period between the time that HP-OMS must begin to resolve an Incident and the time that such Incident must be completely resolved (including correcting the root cause of the Incident) or a Workaround is found, provided that where a Workaround is implemented, the time that such Incident must be resolved shall be extended by a one-time extension of five (5) working days, or provide a workaround that the Customer agreed to consider as a solution. PORTIONS OF THIS AGREEMENT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT FROM THE SEC Service Levels and Service Level Credits

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TIME TO RESOLVE. The Contractor must rectify the invoice rejected under section 5.6 within: 180 days from the DOS for the specific fee code item related to the rejection or error or the last DOS if the rejection or error is not related to a specific fee code item or to more than one fee code item; or 90 days from the date of the initial rejection of the invoice, if this date is later than the date in 5.7(a). The Contractor must contact Payment Services for instructions to resubmit a rectified invoice. Where the Contractor does not agree with its remittance statement and/or invoice rejection, the Contractor shall follow up with WorkSafeBC in a timely manner after receiving the remittance statement or other notification of invoice rejection, but in any event, within 90 days of the remittance statement date or other notification. If after the initial follow up within the 90 day time period, there has been no meaningful attempt by the Contractor to resolve the issue within 180 days of the DOS, including taking such steps as are necessary to reconcile the Contractor’s accounts to the remittance statements, the Contractor waives its right to review the remittance statement and it will be deemed to be correct, in which case the Contractor shall not be entitled to payment for the Services included in such invoice that are the subject of the invoice rejection and WorkSafeBC shall have no liability to pay for such Services. Payment: WorkSafeBC will pay the undisputed amount of any invoice that complies with this Agreement. Where the Contractor provides the Services from multiple Facilities, WorkSafeBC shall only issue payment to the Facility from which the invoice is issued and will not create separate payments by Facility. Invoicing Procedures: WorkSafeBC may change the invoicing requirements set out in sections 5.1 to 5.8 at any time during the Term upon providing 60 days’ written notice to the Contractor.

TIME TO RESOLVE means the elapsed time between registration of the problem to Supplier's Help Desk and the successful resolution (i.e., repair or bypass, not escalation) of the problem as accepted by the End-User.

Examples of TIME TO RESOLVE in a sentence

• NOTWITHSTANDING THE FOREGOING, ANY CLAIM IN CONNECTION WITH THIS AGREEMENT MUST FIRST, AND BEFORE TAKING ANY OTHER LEGAL ACTION, BE SUBMITTED TO THE PROVIDER IN THE FORM OF A COMPLAINT (EMAIL TO: ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇), AND LEA MUST GIVE DESMOS REASONABLE TIME TO RESOLVE THE CLAIM.

• NOTWITHSTANDING THE FOREGOING, ANY CLAIM IN CONNECTION WITH THIS AGREEMENT MUST FIRST, AND BEFORE TAKING ANY OTHER LEGAL ACTION, BE SUBMITTED TO THE PROVIDER IN THE FORM OF A COMPLAINT (EMAIL TO: ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇), AND LEA MUST GIVE PROVIDER REASONABLE TIME TO RESOLVE THE CLAIM.

• NOTWITHSTANDING THE FOREGOING, ANY CLAIM IN CONNECTION WITH THIS DPA MUST FIRST, AND BEFORE TAKING ANY OTHER LEGAL ACTION, BE SUBMITTED TO THE PROVIDER IN THE FORM OF A COMPLAINT (EMAIL TO: ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇), AND LEA MUST GIVE PROVIDER REASONABLE TIME TO RESOLVE THE CLAIM.

More Definitions of TIME TO RESOLVE

TIME TO RESOLVE or “TTR” means the estimated time in which 2Ring will resolve the Problem or Incident.

TIME TO RESOLVE means the elapsed time between registration of the problem to Amdocs' Help Desk and the successful resolution (i.e., repair or workaround, not escalation) of the problem as accepted by the user.