Time Limit for Response definition
Time Limit for Response means the time limit within which the Contractor is obliged to inform the Customer, by phone at +▇▇▇ ▇ ▇▇▇▇ ▇▇▇▇ (or another phone number designated for this purpose by the Customer) and e-mail at ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇▇ (or another e-mail address designated for this purpose by the Customer), about the proper procedure to be taken to remove a reported Defect and which the Contractor’s employees will use to remove the reported Defect.
Time Limit for Response means the time limit, set by this Contract in a binding manner, within which the Contractor is obliged to inform the Customer, by phone on +▇▇▇ ▇ ▇▇▇▇ ▇▇▇▇ (or another phone number designated for this purpose by the Customer) and e-mail at ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇▇ (or another e-mail address designated for this purpose by the Customer), about how a reported Defect will be removed and which Contractor’s employees will remove the reported Defect. The Time Limit for Response starts to run the moment when a Defect is reported by the Customer to the Contractor’s Contact Details specified in Article XI. hereof.
Examples of Time Limit for Response in a sentence
The Time Limit for Removals and the Time Limit for Response of Category A, Category B, and Category C Defects are doubled during a time of Reduced Operation.
Responding to phone or e-mail Notifications of Defects made to the Support Centre by the Contractor’s responsible employees having appropriate qualifications (certification) and experience related to the Hardware and/or the Software, while observing the Time Limit for Response under this Contract.