Time Goal definition
Examples of Time Goal in a sentence
Issues are classified according to severity of impact on the use of the Software, according to the Support Response Time Goal chart below.
Severity Impact Response Time Goal Level 1 Production system is down, impacting all applications and associated business systems.
Issues are classified according to severity of impact on the use of the Supported Hardware, according to the Support Response Time Goal chart below.
Severity Impact Response Time Goal 1 Production system is down impacting all applications and associated business systems.
Issues are classified according to the severity of impact on the use of the Software, according to the Support Response Time Goal chart below.
Unless provided otherwise in this maintenance and support schedule, ▇▇▇▇▇▇▇ will respond to a trouble report of a Software deficiency or performance anomaly in accordance with the Priority Category (severity level) reasonably determined by the SFMTA and communicated to Trapeze, based on the following definitions: Priority Category (Severity Level) Condition Response Time (Goal) Priority Protocol (Resolution Efforts) Dedicated staff resources working 24 hours per day, 7 days per week until corrected.
Basic/Standard Support Response Time Goals Severity Impact Response Time Goal 1 Production system is down, impacting all applications and associated business systems.
Priority Category (Severity Level) Condition Response Time (Goal) Priority Protocol (Resolution Efforts) Priority 3 Software issues where the system is functioning but causing minor or short-term inconvenience for specific users with critical positions using the production environment.
Response Time Goal 1 Production system is down, impacting all applications and associated business systems.
The Response Time Goal is measured from the time a trouble ticket is opened to the time Lumen responds to Customer by the agreed upon notification method.