Tier One Support definition

Tier One Support means the single point of contact for Subscriber problems and technical assistance, which could be via a BT Wireless web site. This includes restoring system outages and Problem Determination. "Tier Two Support" Tier Two Support personnel serve as technical resources to the Tier One Support personnel to provide reasonable limited assistance in answering Subscriber queries, analysing reported troubles, offering workarounds, and/or performing scheduled and unscheduled maintenance. Tier Two Support personnel assist the Tier One Support personnel in the diagnosis of problems, if necessary, after Tier One Support has provided reasonable Problem Determination. Tier Two Support personnel engage the Tier Three Support personnel, if appropriate. "Tier Three Support" After Tier One Support Personnel have isolated a problem to an Error in the AirBoss software, Tier Three Support personnel will provide Tier 3 Support, including Bug Fixes or Error Corrections.
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Tier One Support. The single point of contact for Authorized User problems and technical assistance. Tier One Support personnel receive, log, and track Authorized User calls. They will provide inquiry and information request processing. They engage the Tier Two Support technical personnel, as appropriate.
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Tier One Support means the provision, during Baan's standard hours of service, of assistance via telephone, fax or through Baan's World Wide Web Site with respect to the Vendor Software. Such assistance shall include: (i) being the first point of contact for all support issues relating to Products; (ii) characterizing and analyzing support issues; (iii) clarification of functions and features of the Products; (iv) clarification of the end user documentation for the Products; (v) guidance in the operation of the Products, and (vi) error verification, analysis and correction to the extent possible by Baan by telephone, fax or through Baan's World Wide Web Site.
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Examples of Tier One Support in a sentence

  • In the event that Entity’s Tier One Support fails to resolve a technical issue with a QuirQy Product, then Entity shall contact the QuirQy support team by telephone.

  • The TAC consists of three groups: The Tier One Support Group is the first point of contact into Foundry's TAC.

  • Tier One Support shall include: (i) direct response to End User customer inquiries with respect to inquiries concerning performance, functionality or operation of the Software; (ii) direct response to End User customer with respect to performance deficiencies; (iii) diagnosis of the performance or deficiencies; and (iv) problem resolution.

  • In the event you are unable or unwilling to perform your Tier One Support obligations, your Revenue Share – Product Support Transaction opportunity will convert to a Revenue Share – Sales Support Transaction opportunity (if you provide Sales Support Services), with Revenue Share payments for such time and in such amounts as provided by the Revenue Share – Sales Support Transaction terms and conditions.

  • Support Services does not include Tier One Support services unless separately contracted.

  • Meaning the time taken for QuirQy to begin problem resolving, service restoration start time periods is determined by first Entities Tier One Support fails and QuirQy provided outside connection to onsite QuirQy Server.


More Definitions of Tier One Support

Tier One Support means a program under which customers can make initial support calls via telephone or email to a live representative in real time.
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Tier One Support means (i) at Partner’s option, performing all services under Implementation Service Orders, (ii) responding to all additional calls or emails from the Customer and End Users regarding how to implement or use the Software Service, and providing reasonable guidance or training to the Customer or End User in such case, (iii) logging any bugs or errors in the Software Service and using Absio’s support ticketing system to provide a related support request, (iv) logging common requests for improvements to the user interface or documentation, and providing such requests to Absio via Absio’s support ticketing system, and (v) logging requests for new features in the Software Service in Absio’s support ticketing system.
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Tier One Support means high quality, evidence-based
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Related to Tier One Support

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.