Ticket Management definition

Ticket Management means management of the overall lifecycle of an Incident Ticket including triaging, providing status updates, escalating (as needed), providing workarounds and tracking root cause resolutions.
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Examples of Ticket Management in a sentence

  • We are not responsible for failures to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • Provider is not responsible for failures to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • Provider is not responsible for failure to provide Services that occur during any period of time in which any of the following conditions exist: • Problem Ticket Management - The time interval between the initial occurrence of a desktop malfunction or other issue affecting functionality and the time Client reports the desktop malfunction or issue to Provider.

  • The Contractor shall be required to provide computerized application integration to the online One Call Ticket Management and Map Screening application.

  • In order to ensure compliance with Sunshine State One Call of Florida (SSOCOF) codes, requests, responses and Chapter 556, F.S., the Contractor shall utilize an Electronic Ticket Management System.

  • Contractor shall not commence performance of any services, functions or responsibilities set forth in a Service Request until fully approved in the Ticket Management System.

  • Staff has started working with the Ticket Management System software vendor to incorporate the required changes to accommodate ASE ticket management.

  • Client has a continuing obligation to provide ▇▇▇ with information, related to any updates that are made in the Ticket Management system, during the time such Debt is placed with ▇▇▇.

  • KPI Priority 3 (Medium) 4 business days For each Priority 3 (Medium) Incident, from the time the Ticket is logged in the Ticket Management System, to the time that the Incident is resolved.

  • Subject to paragraph (1)(C) above, if a Discretionary Service Request is approved in the Ticket Management System by both Parties, it shall constitute an approved and executed Change Request.

Related to Ticket Management

  • Asset Management is a principle/practice that includes planning processes, approaches, plans, or related documents that support an integrated lifecycle approach to the effective stewardship of infrastructure assets to maximize benefits and effectively manage risk.

  • PJM Management means the officers, executives, supervisors and employee managers of PJM.

  • Project Management The individuals appointed by each Party cf. clause 4.1 in the Agreement.

  • Investment Management Services means any services which involve: (i) the management of an investment account or Fund (or portions thereof or a group of investment accounts or Funds); (ii) the giving of advice with respect to the investment and/or reinvestment of assets or funds (or any group of assets or funds); or (iii) otherwise acting as an “investment adviser” within the meaning of the Investment Advisers Act of 1940, as amended, including, without limitation, in each of the foregoing cases, performing activities related or incidental thereto.

  • Management Group means at any time, the Chairman of the board of directors, the Chief Executive Officer, the President, any Managing Director, Executive Vice President, Senior Vice President or Vice President, any Treasurer and any Secretary of Holdings or other executive officer of Holdings or any Subsidiary of Holdings at such time.