TICKET CLOSURE definition

TICKET CLOSURE. A Trouble Ticket will be closed when the specific technical problem being addressed can be shown to be resolved and agreed to by both parties. For example, in the event that a Trouble Ticket is opened due to problems caused by the failure of an Element, the ticket will be closed when the Element has been replaced/repaired and tested. However, if the UCAR Element continues to function improperly due to some other problem (whether or not the other problem has yet been identified), this will not delay the closure of the Trouble Ticket regarding the first problem identified. If subsequently it may be demonstrated that the same Element in question continues to malfunction in the same way and that the Trouble Ticket was shown to have been closed incorrectly, the Trouble Ticket will be re-opened and Time To Repair time will be equal to the aggregate of the Time To Repair prior to the Ticket Closure plus the Time To Repair subsequent to the re-opening(s) of the Trouble Ticket. In all cases UCAR and CGI must agree that a given problem is resolved.
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Related to TICKET CLOSURE

  • Final closure means the closure of all hazardous waste management units at the facility in accordance with all applicable closure requirements so that hazardous waste management activities pursuant to 35 Ill. Adm. Code 724 and 725 are no longer conducted at the facility unless subject to the provisions of 35 Ill. Adm. Code 722.134.

  • Post-closure means the period after the closure of a storage site, including the period after the transfer of responsibility to the competent authority;

  • Put Closing shall have the meaning set forth in Section 2.3.8.

  • Target Closing Date means three (3) Business Days following receipt of the Approval and Vesting Order, or such other date as the Parties may agree.

  • Put Closing Date shall have the meaning set forth in Section 2.3.8.