Telephone Technical Support definition

Telephone Technical Support means a call by the Customer to the Company at the telephone number as advised by the Company, at the customers own cost, for resolution of technical problems related to support hardware and software solutions as defined by the Company;
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Telephone Technical Support if applicable, shall mean telephone assistance provided to LICENSEE’s system administrators and provided by UCF personnel at FSEC, on the topics of Software Product installation, Updates, patches, problems arising during the use of Software Product, System interfacing, and error reports. Updates: if applicable, shall mean a new version or portion of the Software Product that adds substantial new features and functionality to a prior version of the Software Product.
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Telephone Technical Support means the management, investigation, escalation and resolution of technical issues reported via telephone, fax, email or via the web and carried out as per the escalations procedures set forth in Schedule 8 hereto. This to be provided during Office Hours.
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Examples of Telephone Technical Support in a sentence

  • Customer agrees to follow any reasonable Telephone Technical Support guidelines as disseminated by JSI to Customer from time to time.

  • Licensee agrees the Telephone Technical Support is a Subscription Fee and cannot be removed or terminated during the Agreement.

  • Purchase of a Customer Support Agreement guarantees: - Priority On-Site Response Time - Complete Parts Coverage - Complete Travel Coverage - Unlimited On-Site Support - Unlimited Telephone Technical Support RESPONSE TIME: Presstek will use its best reasonable efforts to respond to maintenance calls with its first available field support person.

  • The ability to navigate through the system, provide information to our support technician and perform assigned tasks is essential for successful Telephone Technical Support.

  • A very small number of our customers use their Telephone Technical Support inappropriately.

  • This license grants Licensee 90 days of Telephone Technical Support and 1 year of Email Technical Support for the Software and Documentation.

  • Maintaining license subscriptions to the Software Product for which Telephone Technical Support is sought.

  • Provide Telephone Technical Support in the form of a tutorial on how to model energy use in residential and commercial buildings using the EnergyGauge® software.

  • These terms and conditions are incorporated by reference into the Agreement and remain valid during each Term of the Agreement that is subject to renewal subscription, and that includes selection and payment for Telephone Technical Support Services.

  • If you subscribed to Telephone Technical Support Services by submitting the necessary additional payment, the following terms and conditions apply.

Related to Telephone Technical Support

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ (“Technical Support Policy”) when the Services are purchased.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.