Teleassistance definition

Teleassistance. Any technical means (such as Remote Desktop, VPN,) to access the Customer's Operating or Qualification environment to allow the reproduction and identification of problems underlying an Incident in case it cannot be reproduced on the Supplier's infrastructure.
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Examples of Teleassistance in a sentence

  • NOK 318.363 11035SRB - Asistel d.o.o. Belgrade - Tele-assistance for elderly, blind and people with disabilities: extending services to 100 users outside of Belgrade in partnership with municipalities.

  • Besides the further integration of social and health care services, ICT improvement will be another key element in the pilot, including the following technical solutions: • Tele-assistance: panic button alarm and direct link with Home Care Support Team and a Contact Centre available out of hours and during the weekend.

  • Tele-assistance (8) is a practice occurring when a physician remotely guides (or performs) a medical act, for instance a medical procedure such as imaging or surgery.

  • The object of this Agreement is the supply by SAVV S.r.l. to the Customer of the technical support service entitled the “Datix-on-line Teleassistance Service” (hereinafter the “Service”) under the terms and conditions stated in articles 3, 4 and 5.