Technical Support (TS) definition

Technical Support (TS) developer assistance that is provided by Contractor to assist eligible Designated user of the Customer in Product installation, usage, functionality Problem(s) resolution for and Problem(s) workarounds.
View Source

Examples of Technical Support (TS) in a sentence

  • At Jive, our Technical Support (TS) and Customer Service (CS) teams are fully integrated.

  • The ERC will track the upload status of pupil and student data and the number of uploads will be cross-referenced against the Technical Support (TS) Form (completed by Technical Support and received on the day of the assessment).

  • With GoToConnect, our Technical Support (TS) and Customer Service (CS) teams are fully integrated.

Related to Technical Support (TS)

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ (“Technical Support Policy”) when the Services are purchased.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Child support services means any civil, criminal or administrative action taken by the Division of