Technical Support Engineer definition

Technical Support Engineer or “TSE” means a Company employee who has completed the required McAfee technical training in Exhibit “X-1” in order to perform Tier I or Tier II Support for McAfee Product.
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Technical Support Engineer means an advanced McAfee support engineer that receives and troubleshoots Service Requests Escalated by authorized Partner Support Engineers.
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Examples of Technical Support Engineer in a sentence

  • Creating and managing tasks : Technical Support Engineer Based on the complexity of the incident, it can be broken down into sub-activities or tasks.

  • A Seller Technical Support Engineer will then determine the eligibility of the Equipment or Component for the Advance Exchange Program, and that the defective Equipment or Component is the cause of the malfunction and must be replaced.

  • Steps to reproduce the problem and known workarounds Once the nature of the problem is established, your Technical Support Engineer will work to isolate its cause.

  • When Contractor’s Help Desk receives an email notification or telephone call of a support issue, a Technical Support Engineer (TSE) logs a Service Request (SR) in Contractor’s Microsoft CRM system.

  • The following information, if available, will help your Technical Support Engineer identify and troubleshoot issues: .

  • Once the cause of your problem is isolated, your Technical Support Engineer will deliver a resolution that may include any one of the following steps: .

  • During Business Hours, Customer will be placed in direct contact with a Technical Support Engineer.

  • After selecting the appropriate product support group via the Express Routing Code (ERC), the customer simply enters the activated Site-ID or PIN and is then immediately transferred to a Technical Support Engineer as available.

  • The call will be picked up by the IVRU (Interactive Voice Response Unit) and directed to the dedicated TSE (Technical Support Engineer) o ▇▇▇▇▇▇▇▇▇▇ ▇▇▇l utilize Telocity's OSS software and Remedy to track and monitor all calls received by the Help Desk.

  • Following system activation, the designated Technical Support Engineer will facilitate a series of Status Calls with the Department to review the performance of the service.

Related to Technical Support Engineer

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ (“Technical Support Policy”) when the Services are purchased.

  • Systems Engineering means preparing specifications, identifying and resolving interface problems, developing test requirements, evaluating test data, and supervising design.

  • Geotechnical engineer means a Professional Engineer whose principal field of specialization is the design and Construction of earthworks in a permafrost environment.

  • Engineering Services means infrastructure for –