Technical Support Centre definition

Technical Support Centre means Node4’s fault management centre, which operates the Node4 Network Management System;
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Technical Support Centre means Node4’s fault management centre.
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Examples of Technical Support Centre in a sentence

  • The exact fault duration will be calculated as the elapsed time between the fault being reported to the Technical Support Centre and the time when Service is restored.

  • The Persistence Technical Support Centre will provide responses (as described above) for supported releases.

  • The valid fault reports are those reports filed by authorised Customer employees to the Corporate Customer Technical Support Centre at the number +▇▇▇▇▇▇▇▇▇▇▇, for which the circuit number and the fault description is recorded and a ticket number is provided to the Customer for future reference.

  • P4 ---------------------- When you encounter a known condition in a development or production system for which there is a robust work-around, the Technical Support Centre prioritises your case as P4.

  • A Call will be escalated to Problem status after the Technical Support Centre has verified the problem with a supported Persistence product.

  • Our Technical Support Centre can be contacted 24/7, 365 days of the year.

  • You may also contact the Technical Support Centre Manager if the case becomes too complex or you become concerned that our Engineers are not able to resolve the case in a suitable manner.

  • Persistence Software License, Services, and Support Agreement CONFIDENTIAL -------------------------------------------------------------------------------- Once a minimal test case has been received by the Technical Support Centre and reproduced by the Technical Support Engineer, the Case ID will be assigned a priority (i.e. P1, P2, P3, and P4), which will determine when resources are assigned to fix the problem.

  • Whenever the Persistence Technical Support Centre is not meeting your needs or expectations, you may escalate the case or any other issue to the Technical Support Centre Manager.

  • All faults recorded by the Network Management System will be reconciled against the corresponding fault ticket raised by the Technical Support Centre.

Related to Technical Support Centre

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ (“Technical Support Policy”) when the Services are purchased.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Technical Services means all services that are necessary to carry out individual, scattered site activities including but not limited to: (1) conducting initial inspections, (2) work write-up or project specification development, (3) cost estimate preparation, (4) construction supervision associated with activities that do not require an architect or engineer, (5) lead hazard reduction or lead abatement need determination and oversight, (6) lead hazard reduction or abatement carrying costs, (7) temporary relocation coordination, (8) financing costs such as security agreement preparation and recording or filing fees, (9) processing of individual applications for assistance, (10) income eligibility determination and verification, (11) value determination (new construction) or after rehabilitation value determination (existing structures), and (12) project-specific environmental clearance processes.

  • Data Centre or "DC" means the primary centre where data, software, computer systems and associated components, such as telecommunication and storage systems, redundant or backup power supplies, redundant data communications, environment controls and security devices are housed and operated from;