TECHNICAL PRODUCT definition
TECHNICAL PRODUCT. CHANGES: Timing of training to the PBI service techs will be reasonably concurrent with training of Imagistics, with both parties making best-efforts to make themselves available for such training. NEW TECHNICIAN TRAINING: New technicians will be trained at regularly scheduled Imagistics training courses. Imagistics will offer free technical training to all PBI reps at regularly scheduled Imagistics training courses if space is available. All costs associated with initial training for new territories/equipment, not previously trained will be borne by Imagistics (including travel-related costs and all costs related to training materials and facilities, but excluding any charges from PBI techs for time spent in training). Where additional training is required due to unsatisfactory performance by a previously trained PBI rep, all costs associated with this training will be borne by PBI. Where additional training is required due to turnover of PBI reps (defined as any rep with less than 2 years experience with PBI), all travel costs associated with this training will be borne by PBI. Technical telephone support of specified products will be provided in timely fashion by Imagistics and at no cost to PBI. Imagistics technical support may facilitate local Imagistics support at no cost to PBI if the technical support hotline fails to lend the support to properly repair the product. Imagistics will provide parts to PBI service technicians in the specified regions according to the terms of the Service Parts Logistics Schedule at no cost to PBI. SERVICE STANDARDS DEFINITIONS ----------------------------- Response time - the amount of time elapsed from customer call to arrival of rep at customer location. Average Uptime percentage - the average of the Uptime Percentages calculated for each month in a rolling 3-month period. Monthly Uptime Percentages is calculated as follows: Uptime Percentage = Hours of Operation - Equipment Downtime --------------------------------------- Hours of Operation
Examples of TECHNICAL PRODUCT in a sentence
SUBMIT MANUFACTURER’S TECHNICAL PRODUCT DATA AND DETAILED INSTALLATION INSTRUCTIONS FOR ALL EQUIPMENT AND PRODUCTS OF THIS SECTION.