Target Restoration definition

Target Restoration means the target time to find a temporary workaround for the reported Fault. A temporary workaround is a solution which substantially restores regular Service, although some non- material problems may persist.
View Source
Target Restoration means the target time to find a temporary workaround for the reported fault. A temporary workaround is a solution which substantially restores Cloud Service, although some problems may persist. SAP offers no assurance that a workaround for a reported fault will be available by such target time.
View Source

Examples of Target Restoration in a sentence

  • Target Restoration Time defines the time to restoration of service measured from the start of the service clock.

  • Target restoration times Target Restoration Times define the time to restoration of service measured from the start of the service clock.

  • Service Level Code Wholesale SLA Target response Time Target Restoration Time Standard FSLAS Fibrus Standard 1 working day 2 Working days Plus FSLAP Fibrus Plus 8 working ours 1 working day Gold FSLAG Fibrus Gold 4 hours 24 hours Incidents Incidents are classified by incident type/severity in 3 levels.

  • If Landlord reasonably and in good faith determines that the Leased Premises can be repaired or rebuilt within the Target Restoration Date, then Landlord shall notify Tenant of the same within the Notice Period (which notice shall include a preliminary construction schedule), and diligently commence and pursue such repairs.

  • Where an Unscheduled Outage is notified to us outside Business Hours then the Target Restoration Time period shall not start until Business Hours recommence.

  • Include a discussion of the Target Restoration Values and how they are established.

  • The following table outlines the severity levels, response times, description of service incidents, criticality and how these response times are measured Item Measurement Description Criticality How Measured Target Restoration Time Sev 1 Response Times >95% of support calls will be responded to within 15 minutes Service outage to multiple users or sites which has major business impact.

  • For example, if a fault occurred 200km away from the nearest end-point location and that end-point location was in a Metro Area, the Target Restoration Time would be based on that of a Regional Area as 200km would place the fault in a Regional Area.

  • Target Response Time 12 hour from receipt of complaint Target Restoration Time Within 24 hours Notifications & Updates Every 12 hours Priority Level 4 Fault - This is related to reporting, configurations issues, and degrading quality of service.

  • Related to loss of primary service at one or more sites Target Response Time 4 hour from receipt of complaint Target Restoration Time Within 12 hours Notifications & Updates Every 4 hours Priority Level 3 Fault - This is a minor fault with intermittent loss of service, and is related to connectivity issues.