Target Initial Response Time definition

Target Initial Response Time means the maximum time we will take to initially respond to you regarding a support ticket.
View Source
Target Initial Response Time refers to the elapsed time beginning when Lyniate is notified of a suspected Error logged by Customer through
View Source
Target Initial Response Time means the elapsed time during Standard Support Hours between the moment a request regarding an Error is first submitted to Vendor via a Standard Support contact until Vendor first responds to the request except that, if the request is submitted during the last 30 minutes of Support Hours on a given day, the elapsed time will be measured from the start of the next day on which Standard Support Hours are available. Under no circumstances does Vendor warrant or represent that Errors can or will be corrected.
View Source

Examples of Target Initial Response Time in a sentence

  • If a support request is raised by Customer outside the applicable Support Period window, time measurement for any Target Initial Response Time or Target Resolution Time will begin from the commencement of the next Support Period window.

  • Target Initial Response Time for all Case Severity Levels other than S1 is based on standard business days/hours.

  • Priority Level Scope Target Initial Response Time Target Status Update Time 1 Any Service Outage 45 Minutes Hourly 2 Any failure of search, write or other material functions of a Service for general users that do not represent a Service Outage.

  • The four levels of call priority are outlined more thoroughly in the table below: Call Priority Typical Problem Description Target Initial Response Time (Elapsed Time*) Target Initial Resolution Time (Elapsed Time*) HIGH Total system failure.

  • The penalty for not meeting Level 1 or Level 2 Target Initial Response Time Objectives (as defined in Section 5) more than once in any given month will be 2% of the Monthly SaaS Product Fees.

  • The penalty for not meeting Level 1 or Level 2 Target Initial Response Time Objectives more than once in any given month will be 2% of the Monthly Cloud Service Fees.

  • Severity Level Target Initial Response Time 3 4 business hours2 4 and administration cases for Premier+ 8 business hours2 1 Severity Level 1 and 2 target initial response times are 24x7, including weekends and holidays.

  • SLA Severity Telephone Support Target Initial Response Time Target Resolution Times Enhanced S1 24x7 1 hour Workaround: 60 hours for when cause can be identified remotely by Licensor (e.g., if Licensor is able to either a) reproduce Error or b) Customer is able to reproduce error and share such reproduction with Licensor via Webex or screenshare).