System status controller (SSC) definition
System status controller (SSC) means a person certified by the medical director as trained and competent to properly employ telephone algorithms, priority dispatching protocols, and prearrival instructions approved by the medical control board, and to operate the EMS control center’s computer-aided dispatch system in accordance with the system status plan, so as to maintain the best possible ambulance coverage of the regulated service area, given the remaining resources available at any point in time.