System Crash definition
System Crash means a fault with STREAM NETWORKS HOSTED IP TELEPHONY SERVICE in which at least 20% of STREAM NETWORKS HOSTED IP TELEPHONY SERVICE capacity is
System Crash means where 50% of the Customer Authority Equipment is subject to a Fault at any one time.
Examples of System Crash in a sentence
The maximum response time for a Standard Fault will be 8 working hours and the maximum response time to a System Crash will be 4 working hours.
SLA Severity Number & Category Example Stipulation Initial Acknowledgment upon Receipt Target Resolution Time 1 Critical/ Production Impacting System Crash, Data Corruption Support cases are received during the Support Hours or measurement of response starts the beginning of the next Support day.
Graphics Software-Reloading of Software (provided the software CD, Program Back & Dongle is made available at site to vendor) in case of a System Crash.