Supported Hours definition

Supported Hours means between the hours of 9:00am to 17:30pm Monday to Friday excluding all UK bank and public holidays;
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Supported Hours means times during which the Services are provided as set out in the Service Description (Schedule 2).
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Supported Hours shall have the meaning set out in clause 3.1(b).
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Examples of Supported Hours in a sentence

  • The Service Provision, Supported Hours and Incidents and Service Requests shall be defined in the Service Level Agreement specified on the relevant Active Support Order form.

  • Supported Hours (Standard Default): 09.00 to 17.30 UK time Monday to Friday (excl.

  • An order for a Replacement MLS Device which is received after 12.00pm on a Working Day, or received outside of the Supported Hours will be processed and shipped the next Working Day.

  • The Customer will be able to log Support Requests at any time with Maintel’s Support Desk, however the issue will only be worked on during the Supported Hours for the relevant Site.

  • Each Incident logged by the IT Service Desk will be allocated an Impact Code (see Table 1) and will be managed to resolution using the parameters in Table 2 (which apply during Supported Hours).

  • Table 2 - Incident Resolution Targets (during Supported Hours) Impact Code Resolution Within Escalate After Min Tolerance Max Tolerance CRITICAL - JPA- Configured Oracle HRMS 60 minutes 15 minutes 100% 100% CRITICAL 4 hours 30 minutes 100% 100% MAJOR 8 hours 1 hour 95% Remaining 5% within 48 hours.

  • Non-Bulk Orders received after 12.00pm on a Working Day, or received outside of the Supported Hours will be processed and shipped the next Working Day.


More Definitions of Supported Hours

Supported Hours means times during which the Services are provided as set out in this Schedule.“Support Services”means the maintenance, break fix support Services as set out in this Agreement.“Technical Support Team”means the second level technical support team of Maintel contacted via the Customer Support Team to deal with queries raised via the Maintel Help Desk, as more particularly described in this Schedule.
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Supported Hours means times during which the Services are provided as set out in this Schedule.“Support Services”means the maintenance, break fix support Services as set out in this Agreement.“WLR Closure Programme”means the removal of any Copper based Services and/or ISDN based Services from Maintel’s deliverables, such removal is expected to occur on a transitional basis, as soon as reasonably possible; pursuant to paragraphs 3.1 and 3.2 of this schedule.
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Supported Hours means times during which the Services are provided as set out in the Schedule 2. “Survey/Site Survey” means a survey, audit or assessment carried out by Maintel, at Maintel’s sole discretion, to determine the readiness for Service of any relevant Site, cloud and/or infrastructure (including Customer Equipment).
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Related to Supported Hours

  • Support Hours means 24 hours per day with the exception of Christmas Day, Boxing Day and New Year’s Day;

  • Supported QFC has the meaning specified in Section 11.21.

  • Core Hours means the period beginning at 8am and ending at 6.30pm on any day from Monday to Friday except Good Friday, Christmas Day or bank holidays;

  • Peak Hours or “Peak Period” means the period with the highest ridership during the entire transit service day as determined by the transit operator. Must include at least one hour during the morning commute hours and one during evening commute hours, Monday through Friday. Each Peak Period cannot be longer than three hours.

  • Working Hours means 9.30 a.m. to 5.30 p.m. (local time) on a Business Day.

  • Trading Hours means the hours of trading as set forth on the Trading Platform for a particular Underlying Asset.