Support Window definition

Support Window refers to the period of time during which a Service feature or compatibility with a separate product or service is supported.
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Examples of Support Window in a sentence

  • The Service Provider’s response time for an urgent request must be less than two hours during the Support Window.

  • During the Support Window, the Service Provider’s response time for a critical support request will be less than one hour.

  • And the Service Provider’s response time for a routine support request must be less than four hours during the Support Window.

  • Support Window The period of time agreed with the Client in which the Client may contact the support desk.

  • Seller shall provide Purchasers with written notice if at any ▇▇▇▇ ▇▇▇▇▇▇ wishes to generally discontinue providing Support Services to users of the Software; provided, however, that Seller shall not discontinue the provision of Support Services to any Purchaser for any Software prior to the expiration of the Support Window.

  • Calls received outside the Live Support Window will be answered by an answering service and returned within 24 hours of the first business day following receipt of a call by the Live Support Window; emails will be returned within 24 hours of the first business day following receipt of the email.

  • During Live Support Window, Spectrio shall use every commercially reasonable effort to remedy any Client reported Software incidents or intrinsic errors which are confirmed by Spectrio.

  • During the Support Window, the Contractor’s response time for a critical support request will be less than one hour.

  • During Live Support Window, Spectrio shall use every commercially reasonable effort to remedy any Client reported Equipment errors which are confirmed by Spectrio.

  • Support for eHealth Services in Acceptance/Integration environments, reference 3.1 Contact information The default Support Window is : Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 9:00 09:00 – 16:30 16:30 – 19:00 19:00 – 21:00 21:00 – 24:00 Service Window and Support Window (default or other) will be specified in each separate SLA.

Related to Support Window

  • Service Window means the time periods during the Service Period during which the Provider agrees to make Available, and provide in accordance with this Agreement, the Flexibility Services to the Company, as defined in Schedule 1;

  • Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

  • Programme Date means the date of this Base Prospectus.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.