Support Window definition
Examples of Support Window in a sentence
The Service Provider’s response time for an urgent request must be less than two hours during the Support Window.
During the Support Window, the Service Provider’s response time for a critical support request will be less than one hour.
And the Service Provider’s response time for a routine support request must be less than four hours during the Support Window.
Support Window The period of time agreed with the Client in which the Client may contact the support desk.
Seller shall provide Purchasers with written notice if at any ▇▇▇▇ ▇▇▇▇▇▇ wishes to generally discontinue providing Support Services to users of the Software; provided, however, that Seller shall not discontinue the provision of Support Services to any Purchaser for any Software prior to the expiration of the Support Window.
Calls received outside the Live Support Window will be answered by an answering service and returned within 24 hours of the first business day following receipt of a call by the Live Support Window; emails will be returned within 24 hours of the first business day following receipt of the email.
During Live Support Window, Spectrio shall use every commercially reasonable effort to remedy any Client reported Software incidents or intrinsic errors which are confirmed by Spectrio.
During the Support Window, the Contractor’s response time for a critical support request will be less than one hour.
During Live Support Window, Spectrio shall use every commercially reasonable effort to remedy any Client reported Equipment errors which are confirmed by Spectrio.
Support for eHealth Services in Acceptance/Integration environments, reference 3.1 Contact information The default Support Window is : Monday Tuesday Wednesday Thursday Friday Saturday Sunday Day period 00:00 – 07:00 07:00 – 9:00 09:00 – 16:30 16:30 – 19:00 19:00 – 21:00 21:00 – 24:00 Service Window and Support Window (default or other) will be specified in each separate SLA.