Support Tier definition
Examples of Support Tier in a sentence
IT Support Tier 1 tech support will be provided by Licensor in collaboration with a third-party vendor.
Customer may not: (i) use Support Services to support installations or deployments of a Product on more Supported Instances (as defined in the applicable Exhibit A) than have been purchased; or (ii) use Support Services with the Premium Support Tier to support installations or deployments of a Product that have purchased Software Services with the Standard Support Tier only.
Such Selected Support Tier description includes any service level commitments for the Service (e.g., support methods and targeted response times), and is hereby incorporated into this Agreement for the duration of Customer’s payment of fees corresponding to such Selected Support Tier.
Subject to the payment by Customer of fees applicable to the level of support specified in the applicable Order (“Selected Support Tier”), JumpCloud will provide Customer with the support services for the Selected Support Tier as described in the then-current support offerings description applicable to the Selected Support Tier located at: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇/policies/, as updated periodically.
C Spire Business’s Expanded Support Tier requires Office 365 Management, which is a flat-rate monthly fee determined by C Spire Business.
The only responsibility of the Licensor in this regard is to provide software support (based on the Customer’s Support Tier) solely in respect of the Software.
Customer may not use Support Services: (i) to support installations or deployments of a Product on more Supported Instances than have been purchased; or (ii) in violation of any Support Services Restrictions described in the applicable Exhibit A or in an Order; or (iii) purchased with the Premium Support Tier to support installations or deployments of a Product that have purchased Software Services with the Standard Support Tier only.
The Customer is responsible for ensuring that the terms of the Order Form include the agreed Support Tier ordered and such details are complete and accurate.
The following details and describes our Support Tier levels: Tier 1 Support All support incidents begin in Tier 1, where the initial trouble ticket is created, the issue is identified and clearly documented, and basic hardware/software troubleshooting is initiated.
SECTION VIII: CLIENT ELECTS DRUPAL TIER PLAN, NUMBER OF WEBSITES, AND THE NAMES OF SUCH WEBSITES, IF POSSIBLE, For the maintenance and support of the following websites named (or alternatively, the number of websites): The client shall elect the follow Maintenance and Support Tier Plan(s): The Basic/Standard/Enterprise plan ($ /site/month) With the following exceptions or additions: The first payment of $ is due upon signing and execution of the Agreement.