Support SLA definition
Examples of Support SLA in a sentence
In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames: Remote Support On-Site Support² ² On-Site Support SLA begins when an on-site intervention is deemed necessary.
Please note, in these situations Training & Support SLA hours will be shared between the schools for which the support has been arranged.
Additional services may be available from the SLS in addition to the Library Books and Support SLA.
In addition to the free centrally-run training for all governors, bespoke in-school training sessions can be arranged for governors of schools which have purchased the Diocesan Training and Support SLA, making use of the school’s allocated 15 hours of support.
All charges remain unchanged from the previous Training & Support SLA for 2019/2020.
Delegates on completion of this 3-hour course would be expected to progress onto the Full day Designated Safeguarding Lead (DSL) training course If schools have not purchased the Safeguarding Support SLA then the price is £40 + VAT.
Support services will be provided pursuant to Appendix A: Support SLA in the Proposal.
Bespoke training events at individual schools can be arranged at the rates set out in the Training and Support SLA.
The credits available pursuant to this Support SLA shall be Customer’s sole remedy for any failure to meet committed services levels under this Support SLA.
This Support SLA governs the provision of Product and Account Support through Productsup in case of malfunctions of the Productsup Software or for Client’s functionality requests.