Support Services Level definition

Support Services Level means the level of Support Services to be provided by Provider to Company under this Agreement, as further defined in Exhibit A and as specified in an Order Form.
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Support Services Level means the level of Support Services to be provided by Provider to Company under this Agreement, as further defined in Exhibit A and as specified in an Order Form. “Third Party Technology” means any software program, computer code, programming libraries, application programming interfaces, or other materials, whose Intellectual Property Rights are not owned by Provider or its Affiliates but provided to Company. „Server" bedeutet einen physischen oder virtuellen Rechner mit höchstens einer (1) JVM und acht (8) Rechenkernen. „Dienste“ bedeutet die vom Anbieter für das Unternehmen zu erbringenden Subskriptionsdienste und/oder Supportdienste. „Leistungslaufzeit“ bedeutet die Laufzeit, für die dem Unternehmen Dienste für einen bestimmten Lizenzierten Server, wie auf dem Bestellschein angegeben, bereitgestellt werden. „Quellcode“ bedeutet die für Menschen lesbare Version der Anbietertechnologie, aus der sich maschinenlesbarer, ausführbarer Code kompilieren lässt. „Subskriptionsdienste“ bedeutet die Subskription um Zugang zu Releases der Anbietertechnologie, wie in Anhang A, Ziffer 2 definiert, zu erhalten. „Supportdienste“ bedeutet die gemäß diesem Vertrag durch den Anbieter, verbundene Unternehmen des Anbieters und/oder dessen/deren Vertragspartner zu erbringenden technischen Supportdienste hinsichtlich der Anbietertechnologie, wie in Anlage A, Ziffer 3 definiert. „Supportdienste-Level“ bedeutet den vom Anbieter im Rahmen dieses Vertrags für das Unternehmen zu erbringenden Level an Supportdiensten, wie in Anlage A definiert und in einem Bestellschein angegeben. „Drittanbieter-Technologie“ bedeutet dem Unternehmen zur Verfügung gestellte Softwareprogramme, Computercode, Programmierbibliotheken, APIs (Anwendungsprogrammierschnittstellen) und anderweitige Materialien, deren Geistigen Schutzrechte nicht im Eigentum des Anbieters oder seiner verbundenen Unternehmen stehen.
Sample 1Sample 2
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Sample 1

Examples of Support Services Level in a sentence

  • Once Customer has contacted Liferay about an Incident, Liferay will provide an acknowledgement of receipt within the applicable time frame specified below, in accordance with Customer’s appropriate Support Services Level.

  • For the avoidance of doubt, Provider shall have no obligation to provide Support Services for the Limited Support Services Level.

  • For every unique Customized Solution, Company must purchase the same Support Services Level for all Licensed Servers.

  • Once Company has contacted Provider about an Incident, Provider will provide an acknowledgement of receipt within the applicable time frame specified below, in accordance with Company’s appropriate Support Services Level.

  • All behavioral services to include Behavior Support Services, Level 2 and Level 1 adhere to the service description outlined in Part III of the NOW and COMP Manuals located at NOW and COMP Waivers for Community Developmental Disability Services, 02-1202.

  • For the avoidance of doubt, Company may not purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and Gold Support Services Level for any additional Licensed Servers used for Production Purposes.

  • For the avoidance of doubt, for a unique Customized Solution, Company may not (i) purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and Gold Support Services Level for any additional Licensed Servers used for Production Purposes; or (ii) purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and a Gold Support Services Level for a Licensed Server used for Non-Production Purposes.

  • Furthermore, Company may not purchase a Platinum Support Services Level for one Licensed Server used for Production Purposes and a Gold Support Services Level for a Licensed Server used for Non-Production Purposes.

  • Approval of Shared Service Agreement with Bergen County Technical Schools Board of Education for the period July 1, 2015 through June 30, 2016 for Technology Support Services: Level I Technician at an annual cost of $61,200.00.

  • Approval of Shared Service Agreement with Bergen County Technical Schools Board of Education for the period July 1, 2015 through June 30, 2016 for Technology Support Services: Level II Technician at an annual cost of $75,000.00.


More Definitions of Support Services Level

Support Services Level means the level of Support Services to be provided by Provider to Company under this Agreement, as further defined in Exhibit A and as specified in an Order Form. “Third Party Technology” means any software program, computer code, programming libraries, application programming interfaces, or other materials, whose Intellectual Property Rights are not owned by Provider or its Affiliates but provided to Company. Server, wie auf dem Bestellschein angegeben, bereitgestellt werden. „Quellcode“ bedeutet die für Menschen lesbare Version der Anbietertechnologie, aus der sich maschinenlesbarer, ausführbarer Code kompilieren lässt. „Subskriptionsdienste“ bedeutet die Subskription um Zugang zu Releases der Anbietertechnologie, wie in Anhang A, Ziffer 2 definiert, zu erhalten. „Supportdienste“ bedeutet die gemäß diesem Vertrag durch den Anbieter, verbundene Unternehmen des Anbieters und/oder dessen/deren Vertragspartner zu erbringenden technischen Supportdienste hinsichtlich der Anbietertechnologie, wie in Anlage A, Ziffer 3 definiert. „Supportdienste-Level“ bedeutet den vom Anbieter im Rahmen dieses Vertrags für das Unternehmen zu erbringenden Level an Supportdiensten, wie in Anlage A definiert und in einem Bestellschein angegeben. „Drittanbieter-Technologie“ bedeutet dem Unternehmen zur Verfügung gestellte Softwareprogramme, Computercode, Programmierbibliotheken, APIs (Anwendungsprogrammierschnittstellen) und anderweitige Materialien, deren Geistigen Schutzrechte nicht im Eigentum des Anbieters oder seiner verbundenen Unternehmen stehen.
Sample 1

Related to Support Services Level

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Family support services means providing opportunities for

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Program services means services that include all of the following provided they are pursuant to a program agreement: program needs assessment and development, job task analysis, curriculum development and revision, instruction, instructional materials and supplies, computer software and upgrades, instructional support, administrative and student services, related school to career training programs, skill or career interest assessment services and testing and contracted services.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Maintenance Services means SAP’s then-current maintenance and/or support services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Basic generation service provider or "provider" means a

  • Base Load Generation Resource means a Generation Capacity Resource that operates at least 90 percent of the hours that it is available to operate, as determined by the Office of the Interconnection in accordance with the PJM Manuals.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Extended services means ongoing support services provided to individuals with the most significant disabilities, including youth with the most significant disabilities, after the time-limited vocational rehabilitation services have been completed and job stabilization has been achieved. They consist of specific services, including natural supports, needed to maintain the supported employment placement. Extended services are paid from funding sources other than DRS and are specifically identified in the IPE, except that DRS may provide and pay for extended services for youth with the most significant disabilities for a period not to exceed 4 years or extend beyond the date when the youth reaches age 25.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Service Level Credit is defined in Section 8.

  • Custom Local Area Signaling Service Features (CLASS Features) means certain Common Channel Signaling based features available to End Users, including: Automatic Call Back; Call Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Managed Services means the services provided by a Client to End Users using the SaaS and Client’s intellectual capital and/or additional services supplied by Client.