Support Services Hours definition
Support Services Hours an agreed number of hours purchased on a monthly basis to be used for Support Services activities. VAT: value added tax chargeable under the Value Added Tax ▇▇▇ ▇▇▇▇. Works: the delivery of the Available Services as per the Statement of Work. Clause, Schedule and paragraph headings shall not affect the following Interpretations of this agreement:
Examples of Support Services Hours in a sentence
The minimum number of Support Services Hours will be three hours per month, there will be no maximum.
If Customer suspects that a Defect exists in the SaaS Service, Customer will notify Intelex (the “Notification”) (i) through the online ticketing tool on Intelex Exchange; and (ii) for Severity 1 Defects that Customer detects after Support Services Hours, Customer may also call (▇▇▇) ▇▇▇ ▇▇▇▇.
The number of Support Services Hours can be adjusted (increased or decreased) by Customer request up to 4 times in any 12 month period.