Support Service Hours definition

Support Service Hours has the meaning set out in clause 8.
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Support Service Hours means 9:00am-5:00pm Monday-Friday in Customer’s domicile as set out in the applicable Order.
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Support Service Hours means those hours that Software Support and Maintenance is available to Licensee according to the Software Support and Maintenance Service Level ordered by Licensee.
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Examples of Support Service Hours in a sentence

  • Should the upgrade be identified as a significant task in proportion to the number of Support Service Hours ordered, the Customer will be advised as such.

  • Support Services will be provided during the Support Hours as set out below: Standard 08:30 to 17:00 during Normal Business Hours Enhanced No enhanced services agreed 6.2 Incidents and requests for change can be raised by in Support Service Hours via the Support Contact Number, email address or via online Support Services System detailed below.

  • P & I Generators shall provide the Emergency Support Service outside the Support Service Hours.

  • Support Service Hours: The company’s live support services shall be available from 9:00AM to 5:00PM Standard UK Time, Monday to Friday.

  • P & I shall provide the Emergency Support Service outside the Support Service Hours.

  • The purchase of Support Service Hours allows the Customer the flexibility to pre-pay an amount to be applied toward Agile Stacks’ Professional Services and Support based on the hourly rate specified in this Service Order.

  • Business Hours (Support Service Hours) means the hours of 9:00 and 18:00 Coordinated Universal Time (UTC) during any weekday other than a bank or public holiday in Dubai.


More Definitions of Support Service Hours

Support Service Hours has the meaning given in clause 32.1;
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