Support Response Time definition

Support Response Time means the time measured in minutes from when the NLA receives notification until a response is issued;

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Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client. Standard Support Response Times are as follows: Pl [* ] [*]

Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client.

Examples of Support Response Time in a sentence

• Issues are classified according to severity of impact on the use of the Software, according to the Support Response Time Goal chart below.

• Issues are classified according to severity of impact on the use of the Supported Hardware, according to the Support Response Time Goal chart below.

• In the event of failure to meet the Support Response Time Guarantee, the duration of time beyond the allotted response time shall be considered response delay.

• Issues are classified according to the severity of impact on the use of the Software, according to the Support Response Time Goal chart below.

• Backup & Restore The operation includes all the tasks applicable to backup and/or data restoration: Data protection: execution of protection schedules tasks daily Data recovery: Data to be recovered on demand ▇.▇▇.▇▇▇▇▇▇▇▇▇▇ and Support Response Time Management and support 24/7/ 365.

• Maintenance Level Support Hours Initial Support Response Time Hardware Replacement Basic Maintenance Mon–Fri 6am - 6pm Pacific Time 4 hours 5 Business Days Premium Maintenance Mon–Sun 24 hours Pacific Time 1 hour 2 Business Days Customer must have a current Maintenance contract on ALL licensed Products in order to receive Technical Support services for ANY of the licensed Products.

• Basic/Standard Support Response Time Goals Severity Impact Response Time Goal 1 Production system is down, impacting all applications and associated business systems.

• Support Response Time means the time from when a support request is created and an initial response is provided.

• Support Response Time – is defined as the elapsed time between the first contact by an authorized support contact to report an issue and the target time within which ▇▇▇▇▇▇▇▇’s personnel report back to the designated support contact authorized to address the issue.

• Priority Level Description Support Response Time Resolution Time (business day) • Data integrity is compromised.

More Definitions of Support Response Time

Support Response Time means the time measured in minutes from when NLA receives Notification until a response is issued;

Support Response Time. (“SRT”) is defined as the average time period beginning with our receipt of your Support query and ending with our delivery of a first non-automated response within our Support Hours during a calendar month, as defined in Table A. 10 Support regions & Support hours. Technical Support is available per region (“Support Hours”) and all Support Response Times defined in this SLA are subject to these Support Hours, as defined in this SLA. Support Hours for Europe are from Monday to Friday, 8 AM to 6 PM Central European Time (CET) excluding Swiss statutory holidays (“EMEA Support”), and Support Hours for the Americas are from Monday to Friday, 6 AM to 4 PM Eastern Time (EST) excluding U.S. federal holidays (“Americas Support”). If not defined otherwise in the Order Documents, support hours for EMEA Support only apply.

Support Response Time means the time taken by GemCloud to acknowledge receipt of a support request from the Client.

Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client. Standard Support Response Times are as follows: Incident Priority Initial Synacor Response System Fix or Workaround Implemented P1 [*] [*] P2 [*] [*] P3 [*] [*] P4 [*] [*] A chronic failure to meet these timeframes, other than P3 and P4 fix and workaround timeframes (with “chronic” defined as 5 failures in any 3-month rolling period), shall give rise to a Client right to terminate the Agreement on 30 days’ written notice.

Support Response Time. Provider will respond to support requests based on the severity of the issue: o Critical Issues: Response approximately within 1 hour. o Major Issues: Response approximately within 4 hours. o Minor Issues: Response approximately within 24 hours. Response times quoted are on the best-effort basis and during normal business hours of the relevant responsible office of the Provider.