Support Response Time definition

Support Response Time means the time measured in minutes from when the NLA receives notification until a response is issued;
Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client.
Support Response Time means the time measured in minutes from when NLA receives Notification until a response is issued;

Examples of Support Response Time in a sentence

  • Issues are classified according to severity of impact on the use of the Software, according to the Support Response Time Goal chart below.

  • Support Response Time Goals Severity Impact Response Time Goal Level 1 Production system is down, impacting all applications and associated business systems.

  • However, muting the role of outliers, the SCC still goes from $96 to $61 when introducing this correction.

  • In the event of failure to meet the Support Response Time Guarantee, the duration of time beyond the allotted response time shall be considered response delay.

  • Evaluation Criteria CriteriaProject understanding and Proposed SolutionFirm Experience and Client ReferencesSolution, Support, Response Time Options, and Customer ServiceTraining, Optional or Preferred ItemsProposal Costs, both initial and annual reoccurring ContractPlease provide samples of contract documents that would need to be executed.

  • E*TRADE Class Shares to liquidate on or about September 29, 2023.

  • Priority Levels for the Support Response Time and the Support Status Update Performance Measures are as follows:TITLEDEFINITION Level 1Any failure that causes TITAN to be unavailable to the Client (except as designated in Section 4 of this SLA).

  • If OT fails to achieve the Customer Support Response Time standard in Section 2.5.2, OT shall deliver to Customer a plan of corrective action.

  • Successful Bidder shall adhere to the timelines fixed in the Service Level Support Response Time & Penalties for installation/de-installation of POS machines and in attending & rectifying trouble shooting calls by Merchants.

  • Once Tech Support has confirmed that the Product is covered by an active Support Agreement, they will assist the Customer in addressing the Error in accordance with Gigamon’s Support Response Time Policy, which is attached as Attachment B and incorporated by reference.


More Definitions of Support Response Time

Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client. Standard Support Response Times are as follows: Incident Priority Initial Synacor Response System Fix or Workaround Implemented P1 [*] [*] P2 [*] [*] P3 [*] [*] P4 [*] [*] [*]
Support Response Time. (“SRT”) is defined as the average time period beginning with our receipt of your Support query and ending with our delivery of a first non-automated response within our Support Hours during a calendar month, as defined in Table A. 10 Support regions & Support hours. Technical Support is available per region (“Support Hours”) and all Support Response Times defined in this SLA are subject to these Support Hours, as defined in this SLA. Support Hours for Europe are from Monday to Friday, 8 AM to 6 PM Central European Time (CET) excluding Swiss statutory holidays (“EMEA Support”), and Support Hours for the Americas are from Monday to Friday, 6 AM to 4 PM Eastern Time (EST) excluding U.S. federal holidays (“Americas Support”). If not defined otherwise in the Order Documents, support hours for EMEA Support only apply.
Support Response Time means the elapsed time between the incident escalation by Client and the time within which Synacor begins support as verified by a verbal or email confirmation to Client. Standard Support Response Times are as follows: Incident Priority Initial Synacor Response System Fix or Workaround Implemented P1 [*] [*] P2 [*] [*] P3 [*] [*] P4 [*] [*] A chronic failure to meet these timeframes, other than P3 and P4 fix and workaround timeframes (with “chronic” defined as 5 failures in any 3-month rolling period), shall give rise to a Client right to terminate the Agreement on 30 days’ written notice.

Related to Support Response Time

  • Response Time means the difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. The system response time consists of the delay time to the system and of the rise time of the system.

  • PQQ Response means the response submitted by the Supplier to the pre-qualification questionnaire issued by the Authority on 06/03/2012;

  • Basic Comprehensive User Guide means the Ministry document titled Basic Comprehensive Certificates of Approval (Air) User Guide” dated April 2004 as amended.

  • Past Response Costs means all costs, including, but not limited to, direct and indirect costs, that the United States paid at or in connection with the Site through [insert date of most recent cost summary], plus Interest on all such costs through such date.]

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.

  • Emergency Load Response Program means the program by which Curtailment Service Providers may be compensated by PJM for Demand Resources that will reduce load when dispatched by PJM during emergency conditions, and is described in Operating Agreement, Schedule 1, section 8 and the parallel provisions of Tariff, Attachment K-Appendix, section 8. Energy Efficiency Resource: “Energy Efficiency Resource” shall have the meaning specified in the PJM Reliability Assurance Agreement. Energy Market Opportunity Cost:

  • Direct response solicitation means a solicitation through a sponsoring or endorsing entity or individually solely through mails, telephone, the Internet or other mass communication media.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Customer Application means a software program that Customer creates or hosts using the Services.

  • Lowest Cost Response means the response required or allowed under Environmental Laws that addresses the condition present at the lowest cost (considered as a whole taking into consideration any material negative impact such response may have on the operations of the relevant assets and any potential material additional costs or liabilities that may likely arise a result of such response) as compared to any other response that is consistent with Environmental Laws.

  • Commercial use request means a re- quest from or on behalf of one who seeks information for a use or purpose that furthers the commercial, trade, or profit interests of the requester or the person on whose behalf the request is made.

  • Double check valve assembly means an assembly composed of two single, independently acting, check valves including tightly closing shutoff valves located at each end of the assembly and suitable connections for testing the water tightness of each check valve.

  • Support Hours means 24 hours per day with the exception of Christmas Day, Boxing Day and New Year’s Day;

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Cold Weather Alert means the notice that PJM provides to PJM Members, Transmission Owners, resource owners and operators, customers, and regulators to prepare personnel and facilities for expected extreme cold weather conditions.

  • Emergency Response Plan means the plan constituting the set of procedures developed by the Owner for dealing with an Incident which may impact on the Network or Connecting Infrastructure, including all actions to be taken to minimise or alleviate any threat or danger to any person or property:

  • LOCKHEED XXXXXX Procurement Representative means a person authorized by LOCKHEED XXXXXX'x cognizant procurement organization to administer and/or execute this Contract.

  • Explosives or munitions emergency response specialist means an individual trained in chemical or conventional munitions or explosives handling, transportation, render-safe procedures, or destruction techniques. Explosives or munitions emergency response specialists include Department of Defense (DOD) emergency explosive ordnance disposal (EOD), technical escort unit (TEU), and DOD-certified civilian or contractor personnel; and other Federal, State, or local government, or civilian personnel similarly trained in explosives or munitions emergency responses.

  • Application Review Start Date means the later date of either the date on which the District issues its written notice that the Applicant has submitted a completed Application or the date on which the Comptroller issues its written notice that the Applicant has submitted a completed Application and as further identified in Section 2.3.A of this Agreement.

  • Solicitation Response means Contractor’s full and complete response (including any Attachments and addenda) to the Solicitation, which is incorporated by reference for all purposes in its entirety.

  • Lowest responsible bidder or vendor means the bidder or vendor: (1) whose response to a request for bids offers the lowest price and is responsive; and (2) who is responsible.

  • Written Testing-the-Waters Communication means any Testing-the-Waters Communication that is a written communication within the meaning of Rule 405 under the Securities Act.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Air-to-ground radiotelephone service means a radio service, as that term is defined in 47 CFR 22.99, in which common carriers are authorized to offer and provide radio telecommunications service for hire to subscribers in aircraft.

  • Access Tandem Switch is a Switch used to connect End Office Switches to interexchange Carrier Switches. Qwest's Access Tandem Switches are also used to connect and switch traffic between and among Central Office Switches within the same LATA and may be used for the exchange of local traffic.