Support Requests definition
Support Requests means a request by the State to Vendor related to the Application Services, Systems(s), or related Deliverables being un-Available.
Support Requests means a request for assistance to resolve a problem involving unexpected behavior, poor performance or system crash of the Software or a request for support that involves no modifications to application code, such as a question.
Support Requests means a request made by the Client for support in relation to the Support Services
Examples of Support Requests in a sentence
They will not include Support Requests that are resolved by other organizations.
For Severity 1 Error and Severity 2 Error Support Requests, 24-hour support is available via telephone, Support Portal or email.
This metric will include only the Support Requests that are transferred to Ontotext for resolution.
During normal business hours, support for Severity 1 Error and Severity 2 Error Support Requests following the guidelines specified in the relevant Standard Support Services and Premium Support Services sections.
More Definitions of Support Requests
Support Requests means service support calls or online support tickets initiated by Customer where the underlying issue is determined to reside in Customer’s host environment (not in the Application Acceleration Services or Application Acceleration Services network) or other requests outside the scope of support. Additional Support Requests beyond those included in a particular Service package may be subject to Application Acceleration Services standard rates.
Support Requests means a request by the State to Vendor related to the Application Services, Systems(s), or
Support Requests means the point in time at which one Party notifies the other of an actual or potential fault in the Services;
Support Requests means CDN Service support calls initiated by Customer where the underlying issue is determined to reside in Customer’s host environment (not in the CDN Service, Orange
Support Requests means a request by the Agency to Vendor related to the Application Services, Systems(s), or related Deliverables being Unavailable.
Support Requests means as referenced in clause 7 below under this SLA.