Support Procedure definition

Support Procedure means the defined support processes, structure and functions as detailed in Annexure 3.
View Source
Support Procedure means the defined support processes, structure and functions as may be applicable to the Services;
View Source
Support Procedure. ClickSoftware will make reasonable efforts to promptly log, research and resolve deviations in the Product and its configuration that ViryaNet identifies and that ClickSoftware substantiates. As used herein, "Deviation" means one or more reproducible deviations in the standard, unmodified Product from the applicable specifications shown in the documentation provided by ClickSoftware relating to the Product. ViryaNet will provide sufficient information to enable ClickSoftware to duplicate the Deviation before ClickSoftware's resolution obligations will commence. ClickSoftware will not be required to correct any Deviation to the extent caused by: (a) any part thereof other than any of such as contained in or made a part of the ViryaNet Product(s); (b) any nonconformance caused by accident, transportation, neglect, misuse, alteration, modification, or enhancement of the Product or related data; (c) the failure to provide a suitable installation environment; (d) use of the Product for other than the specific purpose for which the Product is designed; (e) use of the Product on any systems other than the specified hardware platform for such Product; (f) use of defective media or defective duplication of the Product; or (g) failure to incorporate any Update (as defined below) previously released by ClickSoftware, which corrects such Deviation.
View Source

Examples of Support Procedure in a sentence

  • In addition, the Operational Support Procedure Runbook will define the process for the identification and distribution of the security credentials to individuals that work for or on-behalf of the Contractor to access necessary state applications and repositories.

  • The Contractor will establish an Operational Support Procedure Runbook that will describe all of the necessary IT, Telephony, and other technology support steps necessary to operate the call center.

  • The handling of the Service Request will be according to the Support Procedure and Escalation Procedure and the SLA described in EXHIBIT C.

  • These arrangements are outlined in the University’s Employee Domestic and Family Violence Support Procedure.

  • Licensee will document any such potential breach of warranty by utilizing the Support Procedure outlined in the Exhibit <X> of this agreement.

  • The time of such replacement or time of furnishing of any additional or enhanced Products and services to comply with the applicable stated capacities shall be discussed by the Parties in a case by case basis in compliance with Exhibit I entitled Warranty Support Procedure.

  • The ADHS/DBHS Office of Program Support Procedure Manual contains specifications regarding this data validation study.

  • Council has developed the Family Violence Policy and Family Violence Support Procedure to support this clause.

  • The measured unavailable time starts upon notification of an Outage by the Customer to the Rocket Science support team in accordance with the Support Procedure Document.

  • The Customer acknowledges and agrees it has read, understands and agrees to be bound by the Installation Procedure, Support Procedure and Service Level Agreement (“terms of use”) (as may be applicable to the Services being provided to it and which may be updated from time to time), which terms of use are incorporated herein and available upon request.

Related to Support Procedure

  • Procurement Process means the process commenced by the issuing of this Invitation and concluding upon the award of a contract (or other outcome as determined by Tetra Tech International Development) or upon the earlier termination of the process

  • Pendency of the procurement process means the time period commencing with the public notice of the request for proposals and ending with the award of the contract or the cancellation of the request for proposals.

  • Complaints Procedure means the School's procedure for handling complaints from parents, as amended from time to time for legal or other substantive reasons, or in order to assist the proper administration of the School. It does not form part of the contract between you and the School. A copy of the most up-to-date procedure is on the School's website and is otherwise available from the School at any time upon request;

  • Settlement Procedures Timetable For offers to purchase Certificated Notes accepted by the Company, Settlement Procedures A through F set forth above shall be completed as soon as possible following the trade but not later than the respective times (New York City time) set forth below: Settlement Procedure Time ---------- ----

  • Day Case Procedure means a Medically Necessary surgical procedure for investigation or treatment to the Insured Person performed in a medical clinic, or day case procedure centre or Hospital with facilities for recovery as a Day Patient.