Support Offering definition

Support Offering means a Microsoft-offered customer support plan and agreement. An individual Support Offering may impose unique requirements on the delivery of Microsoft’s customer support services, e.g., calls handled by U.S. citizens only (U.S. National), immediate escalation to most qualified support engineer in region (Third Tier), or guaranteed response times and, as required, direct involvement of product engineers (Mission Critical). The foregoing requirements (and their respective Support Offerings) are intended to be illustrative of certain requirements, and not exhaustive of all requirements and/or Support Offerings.
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Examples of Support Offering in a sentence

  • End User may change End User’s Support Offering the next time End User either purchases a renewal Support term or increases the number of perpetual user licenses.

  • The Quote for the Support Offering will list the service level provided.

  • As the sole and exclusive remedy, and at Vocera’s sole discretion, the defective Services will either be reperformed to the extent they are capable of being reperformed and to the extent necessary to cure such breach or Vocera will refund the pro-rata price of the Support Offering attributable to the defective Services.

  • To the extent permitted by law, as the sole and exclusive remedy, and at ▇▇▇▇▇▇’s sole discretion, the defective Services will either be reperformed to the extent they are capable of being reperformed and to the extent necessary to cure such breach or Vocera will refund the pro-rata price of the Support Offering attributable to the defective Services.

  • Vocera will not increase the Support Offering price charged to End User for a one-year renewal term by more than five percent (5%) per year over the price charged to End User in the immediately preceding term, for the same covered Products and Support Offering.

  • The Support Offering End User purchased will determine the service level provided.

  • Vocera will not increase the Support Offering price charged to End User for a one year renewal term by more than five percent per year over the price charged to End User in the immediately preceding term, for the same covered Products and Support Offering.

  • Customer will not be provided with and shall have no right to any software code and OneTrust reserves the right to suspend access to the Software for scheduled maintenance (in accordance with the Support Offering) or emergency maintenance.

  • End User may select either a Standard or a Premier Support Offering for a Perpetual License.

  • End User may change End User’s Support Offering the next time End User purchases either a renewal term or more user licenses.