Support Matrix definition

Support Matrix means the NGFW Support and Feature Matrix (presently found at the following URL: https://support.rackspace.com/how-to/ngfw-feature-matrix/) as may be updated by Rackspace from time to time.
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Examples of Support Matrix in a sentence

  • A Tier 1 (as defined in the Support Matrix in Exhibit B) ShotSpotter Customer Support specialist will be responsible for receiving Customer reports of missed incidents, or errors in the Subscription Services, and, to the extent practicable over email or telephone, making commercially reasonable efforts to assist the Customer in resolving the Customer’s reported problems.

  • Incidents are to be submitted to NT by a Contact through the communication channel(s) (Support Portal and where applicable, by phone) specified for the applicable Support plan in the Support Matrix.

  • Customer shall be entitled to designate the number of Contacts specified in the Support Matrix as authorized to submit support Incidents.

  • Customer is entitled to the number of Incidents specified in the Support Matrix.

  • The Support Matrix specifies which communication channels are available for each plan offered.

  • Target response times are indicated according to the priority level of reported problems indicated in the Support Matrix below.

  • Red Hat Ansible Engine Networking Add-On provides Support to networking modules listed on the Ansible Support Matrix.

  • Support Matrix The support provided by B-Cam Ltd comprises of two main elements: First tier support The B-Cam Ltd Service Desk technicians provide the first line support within the UK.

  • Confirm receipt of the reported Incident within the acknowledgement time specified in the Support Matrix.

  • Support is provided through the online web-based support portal Software (Support Portal), and if shown on the Support Matrix (see Table 1, attached), also by phone.

Related to Support Matrix

  • Matrix (1 2 8 9) means a substantially continuous phase that fills the space between particles, whiskers or fibres.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Behavior Support Plan means the individualized proactive support strategies used to support positive behavior.

  • Support Plan means a technical support offering that sets out the level of entitlements purchased by the Customer as described in detail in Schedule - Support Services.