Support & Maintenance definition

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Support & Maintenance means the services described on

Support & Maintenance means: (a) support during regular PickNik business hours for the then-current release of the Licensed Software licensed by Customer hereunder, and (b) rights to updates, enhancements or modifications which PickNik incorporates into and makes a part of the general release Licensed Software and does not separately price or market (each an “Update”). PickNik may charge Customer on a time and material basis for problem resolution services that exceed PickNik’s standard Support & Maintenance, including: (a) when a problem has been created due to Customer error and/or neglect; (b) when such problem is associated with third-party or pre-requisite software;

Examples of Support & Maintenance in a sentence

Product Technical Support & Maintenance Licensee shall have the option of electing the Product technical support and maintenance (“maintenance”) set forth in the Contract by giving written notice to Contractor any time during the Centralized Contract term.
See ▇▇▇▇▇▇▇▇ ▇, §▇▇▇, Product Technical Support & Maintenance, for details regarding the minimum required scope of such offering.
You understand and agree that Versa may without liability or breach impose certain restrictions and conditions on Support & Maintenance Services in order to protect against violation of export control laws.
You acknowledge and agree that the Software as well as related technical data and assistance that may be furnished in the course of the Support & Maintenance Services may contain encryption or encryption technology and are all subject to legal and regulatory controls and restrictions on export and re-export, including those of the U.S. Department of Commerce.
You shall comply with all applicable laws and regulations in connection with use of the Software and any Support & Maintenance Services.
After expiration of the warranty period, any support of maintenance for the Licensed Software shall be provided pursuant to Licensor’s standard Support & Maintenance Agreement.
Updates as defined in the Support & Maintenance Policy are deemed part of the Subscription.
Support & Maintenance Critical Response – 2 Hours Standard Response (VHV) – 2 Hours Standard Response – next Working Day but no later than 24 Hours from fault report Fix Time – 4 Hours First Time Fix – SLA 95% Monday to Friday, 09:00 – 17:00* * or as agreed with Framework Public Bodies.
For any disputes arising under this Agreement or any Support & Maintenance Contract that You may have with Versa, the Parties hereby consent to the personal and exclusive jurisdiction of, and venue in the courts of the state of California (and the US District Court for the district of Northern California).
This Agreement (including all documents incorporated herein) and the terms of any Support & Maintenance Contract with Versa, shall be governed by the laws of the State of California (without reference to its conflicts of laws principles).

More Definitions of Support & Maintenance

Support & Maintenance means: (a) support during regular PickNik business hours for the then-current release of the Software licensed by Customer hereunder, and (b) rights to updates, enhancements or modifications which PickNik incorporates into and makes a part of the general release Software and does not separately price or market. PickNik may charge Customer on a time and material basis for problem resolution services that exceed PickNik’s standard Support & Maintenance, including: (i) when a problem has been created due to Customer error and/or neglect; (ii) when such problem is associated with third-party or pre-requisite software; (iii) when such problem is associated with client hardware modifications or replacements or network issues; (iv) during a system installation, upgrade, or conversion; or (v) when support is required at times other than PickNik’ normal business hours.

Support & Maintenance means the services described on Exhibit B.

Support & Maintenance means activities to maintain and/or improve the SCIA of the Software (and/or Hardware, if applicable), including but not limited to troubleshooting, modifying, maintaining, enhancing, and bug fixing. See Support/Maintenance Attachment. Support/Maintenance does not include consulting services or other professional services provided to DOHMH through a separate statement of work.

Support & Maintenance means: (a) support during regular PickNik business hours for the then-current release of the Licensed Software licensed by Customer hereunder, and (b) rights to updates, enhancements or modifications which PickNik incorporates into and makes a part of the general release Licensed Software and does not separately price or market (each an “Update”). PickNik may charge Customer on a time and material basis for problem resolution services that exceed PickNik’ standard Support & Maintenance, including: (a) when a problem has been created due to Customer error and/or neglect; (b) when such problem is associated with third-party or pre-requisite software; (c) when such problem is associated with client hardware modifications or replacements or network issues; (d) during a system installation, upgrade, or conversion; or (e) when support is required at times other than PickNik’ normal business hours.

Support & Maintenance shall have the meaning set forth in Section 4(a).