Subscriber Contact definition
Examples of Subscriber Contact in a sentence
The Alliance may contact Subscriber Contact by e-mail or setup an online meeting to clarify, analyze or address a reported issue.
In case of a suspected problem with a test case (testcase result is INCONC, FAIL or PASS): a reference to the applicable Functional Requirement (FR) or Use Case from the latest version of the applicable OCPP specification (including Errata) as well as the OCTT logfile of the executed testcase By raising a support request, Subscriber Contact permits The Alliance to look at the provided test case logs and applicable system logs of their OCTT Instance.
The Alliance will primarily communicate through this ticketing system (which notifies Subscriber Contact of updates by e- mail).
Support is provided only through The Alliance’s ticketing system6 and all support requests shall be initiated by Subscriber Contact through that system.