Status Update Frequency definition

Status Update Frequency means the time interval objective at which an assigned engineer will provide updates for a Support Issue reported by the Licensee.
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Examples of Status Update Frequency in a sentence

  • Status Update Frequency 30 minutes or as agreed TABLE 2: ENET SERVICES SLA-T1 **Subject to General Terms and Exclusions in Section 6 SLA-T2: Fibre Pt2Pt / Wireless services with Enet NTU or CPE This SLA is for Managed Services as listed in Table 1 “SLA Mapping to Product”, delivered over Point to Point access fibre (On-net or Off-net) and Wireless in the last mile and delivered as either Metro or National handoff.

  • The Response Time Service Levels, Live Support Availability Service Levels, and Case Status Update Frequency Service Levels for the Standard Support with Enhanced Support SLA, Priority Support, Named Enhanced Support, and Premium Support are set forth in Table 2: Standard Support with Enhanced Support SLA, Table 3: Priority Support, Table 4: Premium Support, and Table 5: Named Enhanced Support.