SPSO definition
Examples of SPSO in a sentence
If you are unhappy about the quality of a registered care service and you don’t believe it meets the national care standards you can complain to the CI at the address below: Website: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ If you are not satisfied with the outcome of your complaint you can refer your complaint to the Scottish Public Service Ombudsman (SPSO) and ask for it to be reviewed.
SPSO and the Employer shall annually meet and confer to review the application of this section to employees in the bargaining unit.
This will ensure that the requirements of existing legal/prescribed elements of health and social work complaints processes are met (including SPSO).
But there may be time when Ombudsman could become involved - see aside Charity providing a service on behalf of an Authority within SPSO jurisdiction The Ombudsman should be referred to only when it is clear that the charity is providing a service on behalf of that Authority and there is a claim of hardship or maladministration resulting from service failure on the part of the charity.
While it is anticipated most of the sharing will be from SPSO to the MWC, the MWC may share information to help SPSO identify relevant data or to confirm that SPSO does not hold relevant data.
Service delivery failure that has not been dealt with by RSL/Scottish Housing Regulator/Care Inspectorate own procedures (if care home falls within SPSO jurisdiction).
This agreement covers the sharing of personal data by the Scottish Public Services Ombudsman (SPSO) under section 20 of the Scottish Public Services ▇▇▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇ (the SPSO Act 2002) with the Mental Welfare Commission (MWC).
Charitable Status (Note: Financial Conduct Authority may possibly have an interest but OSCR will take lead) If they are an RSL refer Claim of hardship or injustice resulting from maladministration or service failure on the part of the body (if in SPSO jurisdiction).
This memorandum will be reviewed every 5 years by the Commission and SPSO.
Schedule 2 of the 2002 Act lists health service bodies which fall within the SPSO jurisdiction, this includes Health Boards, Family Health service providers; independent providers providing services for the NHS and the Commission.