Software Support Service definition

Software Support Service means the service being provided by SAPPHIRE relating to the business software used by the Customer under these terms, specifically a telephone helpdesk service, error correction service and update service.

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Software Support Service means support and maintenance services provided or to be provided by the Supplier to the Client.

Software Support Service means the service specified in the terms and conditions of Contract.

Examples of Software Support Service in a sentence

Software Support Service Technical Support Coverage Response Time Objective for Case Severity 1 or 2 Response Time Objective for Case Severity 3 or 4 Basic with Phone Support 24x7 via Phone & Web Response within 1 hour Response within next Business Day Basic with Online Support Web Response to all cases within next Business Day during Standard Business Hours The following definitions apply to this Section.
Software Support Service Technical Support Coverage Response Time Objective for Case Severity 1 or 2 Response Time Objective for Case Severity 3 or 4 Enhanced 24x7 via Phone & Web Response within 30 minutes Response within 2 hours The following definitions apply to this Section.
DRS shall provide Customer with thirty (30) days advance notice of any increase in DRS's standard Software Support Service fees by posting such changes on DRS’s website Support pages (▇▇▇.▇▇▇▇▇▇▇.▇▇▇).
If Supplier refuses to provide Software Support Service beyond the minimum two (2) year period, Supplier shall grant to Ordering Company a license to use the Software Source Code under terms and conditions to be negotiated at that time.
Software support services are only available with an active Cisco Software Support Service (SWSS) subscription.
This contract does not include direct access to the SPI Software Support Service by the Customer.
In the event the Software is sold or moved out of the service area defined herein, DRS shall have the right to cancel the Software Support Service.
All original terms and conditions related the Software Support Service remain in full force and effect for all renewal terms.
Cadaptor may require that all requests for the Software Support Service emanate from the specified individual referred to in clause 14.1 below, and that the Customer first requires the specified individual to undergo training with Cadaptor to the required level and be reasonably competent in the use of the CONE Software so as to deal with some such requests without recourse to Cadaptor.
For the avoidance of doubt ETL shall continue to provide the Software Support Service during the six-month period but not thereafter.

More Definitions of Software Support Service

Software Support Service means the software support services described in Schedule 3, so designated.

Software Support Service means the maintenance and technical support services provided in connection with the Software Service, as more particularly specified in the SLA.

Software Support Service. “Data Protection Legislation” means the service relating to the support of the Software in accordance with Part C of this Agreement; means all legislation in force in the UK from time to time relating to data protection and privacy including, but not limited to, the Data Protection ▇▇▇ ▇▇▇▇, EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and any other directly applicable EU regulation relating to data protection and privacy (for as long as, and to the extent that, EU law has legal effect in the UK) and any successor legislation relating to data protection and privacy.

Software Support Service means the periodic maintenance, management and updating of Eurolink Software provided by ETL under the terms of Section 2 of this Agreement;