Software Priority Examples definition
Software Priority Examples. A critical part of the Solution is unavailable or inaccessible, resulting in total disruption of work or critical business impact. • Software crashes or hangs indefinitely causing unacceptable or indefinite delays for resources or response. • Data corrupted or lost . • A critical documented feature / function is not available. High No workarounds available and also identified as critical production. Software Priority Examples: • Software is operational but highly degraded performance to the point of major impact on usage. • Important features are unavailable with no acceptable workaround; however, operations can continue in a restricted fashion. 2 Hours 2 Business Days Medium A work around is available. Software Priority Examples: • Service is operational but partially degraded for some or all customers, and an acceptable workaround or solution exists. • Problem with non-critical feature or functionality. 4 Business Hours 5 Business Days Low No immediate effect on production Software Priority Examples: • Inquiry regarding a routine technical issue. • Information requested on system capabilities, navigation, installation or configuration. • Bug affecting a small number of users. 1 Business Day 6 Business Days * Contractor Initial Response Time Target is defined as the time between when the Purchaser initiates contact with the Contractor and Contractor acknowledges the issue. ** Purchaser Resolution Communication Plan Time Target is defined as the time between when the Contractor acknowledges the issue and the Contractor communicates a problem resolution plan. This includes updating Purchaser on notifications/escalations, workarounds and anticipated resolution date/time, if available.
Examples of Software Priority Examples in a sentence
Software Priority Examples: A critical part of the Solution is unavailable or inaccessible, resulting in total disruption of work or critical business impact.
Software Priority Examples: Service is operational but partially degraded for some or all customers, and an acceptable workaround or solution exists.
Software Priority Examples: Software is operational but highly degraded performance to the point of major impact on usage.