Smoothwall definition

Smoothwall means Smoothwall Inc. which is a North Carolina Corporation (ID Number: 1053114) of: 1422 S Tryon, Ste 3115,
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Examples of Smoothwall in a sentence

  • In all such situations, the Customer accepts that as such products and services are not supplied or provided by Smoothwall, Smoothwall undertakes diagnosis and remediation on a reasonable endeavours basis only and Smoothwall will bear no responsibility for and cannot guarantee successful diagnosis or remediation.

  • When remotely accessing Customer sites Smoothwall staff will rely upon the Customer for their guidance on local system security and system access permission issues.

  • Should the Customer later inform ▇▇▇▇▇▇▇▇▇▇ that the solution has not been effective then the relevant incident case number will be re-opened and Smoothwall will re-commence work on providing an effective resolution.

  • Incident priority escalation or P1 7 x 24 x 365 service hours escalation) designed to optimise the Customer’s Smoothwall system and related infrastructure throughout the Agreement term.

  • The customer will take all reasonable measures to ensure that all Smoothwall products or services are maintained fully up-to-date with the latest software updates.

  • Incident priority levels 1, 2 and 3, as determined at the sole discretion of Smoothwall based on the following criteria: Resolution - a solution (or work-around) resulting in a satisfactorily resolved Incident, at Smoothwall’s sole discretion.

  • Should there be any delays by the Customer is providing such access, Smoothwall reserves the right to restart the clock on any timebound commitments for Incident Resolution.

  • All Customers are eligible for our Included Support and some may elect to pay for Enhanced Support, please check your Quotation for details or contact Smoothwall for details.

  • The Customer agrees to take all reasonable steps to ensure that the issue being experienced most likely relates to Smoothwall supplied software and / or hardware prior to reporting incidents.

  • Smoothwall will take all reasonable steps to ensure that the solution (or proposed solution or work-around) will resolve (or at least mitigate) the issue being experienced by the Customer.