Smart Hands definition

Smart Hands means a support engineer able to follow practical instructions (where required) from the Company’s technical personnel who are guiding the engineer remotely to implement a resolution;

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Smart Hands means the performance of Customer directed requests as set forth in Iron Mountain’s Smart Hands Request Catalog in the Customer Portal that are performed without systems access or login, testing or heavy physical labor.

Smart Hands means the operations resources at a data center that provide skilled support, typically for reporting visual aspects of Device states, reboots of Devices or other scripted operational duties.

Examples of Smart Hands in a sentence

• Remote Hands and Smart Hands assistance will be provided upon submission by Licensee of a request for assistance.

• Such technical support will consist of either or both of the following types of assistance, as designated on the Order Form: (1) Remote Hands Assistance (“Remote Hands”) and/or (2) Smart Hands Assistance (“Smart Hands”).

• For Smart Hands, the Order Form must contain a method and procedure for work to be performed.

• Smart Hands only consists of visual and physical support of hardware (i.e., no application support or access to Customer Data).

• Crown Castle will include all applicable expenses in its invoices to Licensee for the Remote Hands or Smart Hands.

• Licensee shall, upon receipt of appropriate supporting documentation, reimburse Crown Castle for any and all reasonable out-of-pocket expenses incurred by Crown Castle in connection with rendering the Remote Hands or Smart Hands as applicable.

• At Customer’s request, Equinix will provide Smart Hands, which provide remote support of Customer’s Equipment within an IBX Center.

• Smart Hands examples include: assisting Customer with moving Customer’s Equipment and uncrating from boxes; labeling equipment and cable connections; inventorying Customer’s Equipment; and installing cabling between or from Customer’s Equipment to Customer’s demarcation equipment.

• Smart Hands requests may be expedited at the request of ▇▇▇▇▇▇▇▇ and as agreed by Equinix.

• Crown Castle will render invoices monthly in arrears for Remote Hands or Smart Hands that are billed on a variable basis and monthly in advance for those Remote Hands or Smart Hands that are billed on a fixed basis.

More Definitions of Smart Hands

Smart Hands. Service. Should Customer choose to use the "Smart Hands" service offered by Equinix, Customer agrees to pay the agreed upon fees, subject to adjustment as set forth in Section 7. Equinix reserves the right to require that the Customer sign an additional agreement (to be mutually agreed to) relating to such service. The only obligation of Equinix with respect to its "Smart Hands" service shall be to carry out the express instructions of Customer. Equinix reserves the right to require that instructions be given in additional detail and/or in writing (which may be by electronic mail). In the event that Equinix fails to correctly carry out the express instructions of Customer, the sole remedy shall be, at the option of Equinix, to not charge Customer for the service not correctly performed or to correct the work.

Smart Hands. Iron Mountain’s service level objective is to acknowledge Smart Hands requests within thirty (30) minutes of such request.

Smart Hands means the Customer provides on-site resources to follow BT instructions to make changes that require a physical present and cannot be completed remotely by BT.

Smart Hands services in the form of trained telecommunications and networking engineers who can provide remote services that include but are not limited to equipment unpacking, racking, connecting, initial boot up, diagnostic, troubleshooting, configuration and testing services, and management of same. 11 EXHIBIT A Colocation and Carrier Termination Equipment Space Agreement 12 EXHIBIT A COLO.▇▇▇ ▇▇▇ms and Conditions for Delivery of Service. These terms and conditions are applicable to the COLO.▇▇▇ ("▇OLO") Service Order Form ("Order Form") and are incorporated in each Order Form.