SLA Penalty definition
Examples of SLA Penalty in a sentence
SLA Penalty Cap means the percentage of Total Revenue for the month.
For further detail regarding the non-performance penalties described below, reference SLA Penalty Calculation Model (Appendix E) below.
Table 7, Penalty Cap Phase-In Schedule For the purposes of the SLA, Motricity “Total Revenue” shall be calculated as follows: *** For further detail regarding the non-performance penalties described below, reference SLA Penalty Calculation Model (Appendix E) below.
Hosted Service downtime during this scheduled maintenance window does not count towards the SLA Penalty described in Clause 4.2.9.
Table 7, Penalty Cap Phase-In Schedule For the purposes of the SLA, Motricity “Total Revenue” shall be calculated as follows: the sum of the *** For further detail regarding the non-performance penalties described below, reference SLA Penalty Calculation Model (Appendix E) below.
For the purposes of the SLA, “Total Revenue” shall be calculated as follows: the sum of the *** For further detail regarding the non-performance penalties described below, reference SLA Penalty Calculation Model (Appendix E) below.
The Monthly SLA Penalty Cap equals 100% of total fees paid to ▇▇▇▇▇▇▇.▇▇▇ by Comcast for a month.
Due to the interdependency of the Super Service Levels, only one SLA Penalty shall be payable with respect to performance in any calendar month, whether Bank fails to meet one or both of the Super Service Levels in that month.
Annually on January 30 of each year in which this Agreement is in effect commencing in 2017, the SLA Penalty Cap shall be adjusted based on the Fees charged for the prior year pursuant to the following formula: (total Fees payable for Services in the prior year ÷ 12) * 10%.
The SLA Rights are Client’s sole and exclusive options for an SLA Penalty should the ROI not meet the ROI Service Level on the last day of the SLA Period.