silo working definition
silo working of government often means that there is little opportunity to engage across departments or organisations in order to share learning. Interestingly, researchers have reported less of a silo structure in devolved administrations. The cross-governmental complaints network represents an example of good practice, but little is known outside the network of the work it is doing. The Ombudsman Association presents a positive example of an organisation that works to share learning across ombud schemes and complaint handlers.