Short calls definition
Short calls means – Calls that end on average much more quickly than the average call which could be indicative of a technology issue, caller’s expectation or call takers ability to handle the call – usually under a minute.
Examples of Short calls in a sentence
Short calls are deemed to be completed calls and are not subject to dispute.
Short calls (defined as calls for less than thirty (30) seconds in length) are deemed to be completed calls and are not subject to dispute.
Data elements include the number of ACD calls answered, the average time spent on each ACD call, the average time spent waiting between ACD calls, the time spend doing post-call work, the time spent logged into the system, Short calls, transfer rates, availability etc.
Short calls are calls that are less than thirty (30) seconds in length.
Short calls are jobs of ten (10) business days or less in duration, not including the day of referral, or holidays listed in the Collective Bargaining Agreement.