Severity Level 3 Error definition
Examples of Severity Level 3 Error in a sentence
Severity Level 3 Error that results in a common functionality experiencing an intermittent problem or a consistent failure in a less common functionality.
Following the resolution of a Severity Level 3 Error, within seventy-two (72) hours ▇▇▇▇▇▇▇.▇▇▇ will supply Comcast with a documented Root Cause Analysis of what caused the Error and a summary of the response / resolution process.
When a Severity Level 3 Error Report is opened, the following escalation and status procedures will be followed.
A low or no- impact Error other than a Severity Level 1, Severity Level 2 or Severity Level 3 Error, or a request for enhancement / new functionality During regular business- hours Itron will respond to Customer regarding Service Request within three (3) business days.
A low or no- impact Error other than a Severity Level 1, Severity Level 2 or Severity Level 3 Error, or a request for enhancement / new functionality Example: Generally, a cosmetic Error or an Error which does not degrade Customer’s use of the product or system.
A low or no- impact Error other than a Severity ▇▇▇▇▇ ▇, ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇ or Severity Level 3 Error, or a request for enhancement / new functionality Example: Generally, a cosmetic Error or an Error which does not degrade Customer’s use of the product or system.
A low or no- impact Error other than a Severity Level 1, Severity Level 2 or Severity Level 3 Error, or a request for enhancement / new functionality Example: During regular business- hours Itron will respond to Customer regarding Service Request within three (3) business days.